Business Analyst

We are looking for a highly driven and analytical Business Analyst to work closely with our Carrier Relations Team in managing and improving day-to-day business performance in international messaging. This role is ideal for someone who enjoys working with numbers, analytics, and sales teams and who wants to grow career in CPaaS or Telecom Business. You will be involved in sales support, business analysis, route promotion, vendor coordination, and identifying opportunities to increase revenue and margins.


Requirements

Qualifications
• 0-1 year of professional experience

Key Responsibilities

• Monitor daily and weekly traffic, margins, and account performance
• Identify loss-making routes and accounts and recommend corrective actions
• Identify new business opportunities and target accounts
• Maintain and update available route lists with pricing and quality indicators
• Assist procurement team with vendor comparisons and sourcing new routes
• Coordinate with operators and aggregators for special deals and pricing
• Support negotiations by preparing comparison and profitability data
• Highlight missed opportunities and growth potential in existing accounts
• Support pricing and route optimizations
• Daily follow-ups with internal sales teams on opportunities and traffic issues
• Prepare daily and weekly performance summaries
• Provide actionable insights rather than only raw data
• Support strategic planning discussions with commercial leadership

Must-Have Skills

• Strong ability to work with Excel or Google Sheets
• Analytical mindset with attention to detail
• Comfortable analyzing margins, traffic trends, and pricing
• Ability to spot patterns and suggest improvements
• Confident in speaking with International vendors and operators
• Professional email and call communication
• Comfortable following up persistently and diplomatically
• Understands urgency of deals and customer requirements
• Able to coordinate between sales, routing, and procurement teams


Personality Traits

• High ownership mindset
• Curious and investigative nature
• Comfortable questioning numbers and performance
• Fast learner and adaptable
• Strong follow-through on tasks
• Comfortable working directly with senior management