Business Analyst

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

We are seeking a detail-oriented Business Analyst to identify business opportunities and solve operational challenges. You will be responsible for gathering requirements, analyzing data trends, and collaborating with cross-functional teams to implement efficient systems and processes that align with our strategic goals.

Key Responsibilities

• Requirements Management: Elicit, analyze, and document clear business and technical requirements using artifacts like Business Requirement Documents (BRDs), user stories, and acceptance criteria.
• Process Optimization: Conduct thorough reviews of current business processes to identify bottlenecks and inefficiencies, recommending automation or re-engineering strategies.
• Stakeholder Liaison: Serve as the primary point of contact between business units (e.g., Finance, Sales) and IT teams to ensure all parties are aligned on project objectives.
• Data Analysis & Visualization: Use statistical methods and tools to interpret complex data, creating dashboards and reports that inform executive decision-making.
• Testing & Validation: Lead or support User Acceptance Testing (UAT) by creating test plans and ensuring delivered solutions meet the original business requirements.
• Strategic Planning: Assist in developing business cases, including cost-benefit analyses and risk assessments for proposed initiatives.
  
  

Required Skills & Qualifications

• Education: Bachelor's degree in Business Administration, Computer Science, Finance, or a related field.
• Technical Proficiency:
• Advanced Microsoft Excel (PivotTables, Power Query) and SQL for data retrieval.
• Experience with data visualization tools such as Power BI or Tableau.
• Familiarity with project management software like Jira or Confluence.
• Methodologies: Strong understanding of the Software Development Life Cycle (SDLC) and Agile/Scrum frameworks.
• Soft Skills: Exceptional analytical thinking, negotiation, and communication skills to translate technical concepts for non-technical audiences.
  

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2601_1428

Posted At: Tue Jan 27 2026 00:00:00 GMT+0000 (Coordinated Universal Time)