Business Analyst

Business Analyst Role Overview:

The Business Analyst (BA) is responsible for analyzing business needs and ensuring they are clearly understood and effectively translated into criteria that support technology delivery. This role works closely with business stakeholders, Product Owners, and delivery teams to define scope, clarify intent, and support solutions that align with business processes and objectives.

The BA focuses on understanding how work is performed today, how systems support that work, and what changes are required to improve efficiency, accuracy, and outcomes. The role requires strong analytical skills, attention to detail, and the ability to communicate complex concepts clearly across technical and non-technical audiences.

Business Analyst Responsibilities:

• Demonstrates the Company’s mission, while successfully performing its core values related to integrity, service, excellence, stability, strength, respect, and teamwork.
• Regular and timely attendance in the office is an essential function of the position.

Business & Stakeholder Partnership

• Act as a trusted liaison between Product Owners, business stakeholders, subject‑matter experts, and delivery teams.
• Develop a deep understanding of end‑to‑end business processes, customer journeys, and operational workflows.
• Facilitate productive conversations that surface real needs, constraints, risks, and tradeoffs.
• Proactively identify gaps, inefficiencies, and opportunities for improvement within business processes and systems.

Business Analyst Requirements & Analysis

• Elicit, analyze, and document business and functional requirements using appropriate techniques (workshops, interviews, process mapping, observation, etc.).
• Translate business needs into clear, well‑structured user stories with acceptance criteria that teams can confidently build and test against.
• Document business rules, configuration needs, data mappings, configuration/reference data, and UI behaviors as needed.
• Maintain and evolve artifacts such as process flows, use cases, data flows, and product models.
• Assess the business impact of proposed changes and help stakeholders understand implications and dependencies.
• Partner with Product Owner(s) to break down features into value-focused deliverables (MVPs) and define incremental delivery

Delivery Support

• Partner closely with developers, testers, and configuration teams to ensure solutions align with intended business outcomes.
• Support backlog refinement, sprint planning, and ongoing delivery activities by clarifying intent and answering questions.
• Validate implemented solutions against requirements and support user acceptance activities.
• Manage and prioritize assigned work to meet delivery commitments and deadlines.

Continuous Improvement

• Look beyond individual stories to identify patterns, root causes, systemic issues, and improvement opportunities.
• Help improve how requirements are gathered, documented, and communicated across teams.
• Contribute to consistent analysis practices, templates, and standards across IT.

Business Analyst Skills and Qualifications:

Required

• Strong analytical thinking with the ability to break down complex problems into clear, actionable components.
• Proven experience eliciting and documenting business and functional requirements in a technology environment.
• Ability to facilitate discussions and workshops with diverse stakeholders, including non‑technical audiences.
• Strong written and verbal communication skills.
• Ability to work collaboratively within cross‑functional teams while managing work independently.
• Comfort working in an Agile or hybrid delivery environment.

Preferred

• Bachelor’s degree in business, information systems, or a related field.
• Experience in the insurance industry.
• Experience working with Guidewire products or similar enterprise platforms.
• Familiarity with tools such as Jira, Confluence, Azure DevOps, or similar.
• Experience documenting data flows, integrations, and configuration‑heavy systems.
• Guidewire or relevant vendor certifications (or willingness to obtain).

FMNE Insurance Company recognizes that an individual with a disability may require accommodation to enable them to successfully perform a job function. Should you require such accommodation, please indicate the job function and suggested accommodation during the interview process. FMNE will attempt to make reasonable accommodation.