Business Analyst

Client: FL Government AgencyPosition: Business Analyst Term: ASAP - June 2027 with renewalCompensation: $38/Hr - $40/HrLocation: On site Tallahassee, FL Work Authorization: ONLY USC and GC no other Visas will be considered Education: Bachelor’s degree or master’s degree in Business Administration, Communication, Information SystemsCertifications are a plus: Certified Scrum Master (CSM), Certified Scrum Owner (CSO), CBAP, PMI-PBA, PMI-ACP, PMP, ITIL. Experience:

• 3 years of business process analysis and requirements documentation, including independent facilitation with executives and subject matter experts.
• Proficiency in process mapping/modeling with tools such as Visio is required.
• Experience facilitating the intake of ideas or proposals and converting them into documented Demands within ServiceNow(or similar portfolio management tools).
• Experience using M365 including SharePoint and Microsoft Teams for collaboration and document management; exposure to Power BI is preferred.
• Experience preparing business case materials, including ROI/TCO analysis, cost-benefit assessments, and risk summaries.
• Knowledge of how business requirements translate into technical requirements is required.

Responsibilities:1. Intake & Stakeholder ManagementEngagement: Identify stakeholders and lead intake meetings with business offices.Refinement: Define high-level objectives, scope, risks, and problem statements for submitted ideas.Submission: Manage the demand lifecycle in ServiceNow; collaborate with the Demand Manager on state transitions.2. Analysis & Process DesignProcess Mapping: Document and diagram business/system inter-relationships and dependencies.Gap Analysis: Identify process improvements, design "to-be" states, and plan transitions.Feasibility: Analyze demand patterns and recurring trends against technical capabilities.3. Strategic Evaluation & PrioritizationScoring: Categorize and prioritize demands by urgency, complexity, impact, and alignment.Business Case: Develop ROI/TCO estimates, cost-benefit narratives, and value-risk summaries.Strategy Alignment: Translate high-level business goals into technical requirements for infrastructure and development.4. Technical Solutioning & TrendsInnovation: Research emerging tech to drive "buy vs. build" decisions and process integration.Solutioning: Recommend approaches that bridge current needs with future environments.Security: Facilitate and support cybersecurity risk assessments.5. Data Integrity & TrackingServiceNow Management: Size demands (T-shirt sizing) and identify impacted business units/apps.