Business Analyst 2

THE POSITION

The Public School Employees' Retirement System is looking for a Business Analyst 2 to join the Business Architecture Center (BAC) team. This position is assigned to the Process Support Unit within the System Support Section and is responsible for facilitating process improvements and coordinating system testing, providing training related to new or changed system functionality, and providing business user support. If you are enthusiastic about ensuring the effectiveness of business processes, looking for opportunities for improvement, and can coordinate, train, and provide quality support to our business users - apply today!

DESCRIPTION OF WORK

As a Business Analyst 2 with the PSERS BAC team, you will serve as a liaison between business users for multiple bureaus of the agency. You will need to understand, interpret, and apply retirement code, rules and regulations, membership and benefit eligibility, and benefit calculations; apply knowledge of all technical functions for the agency for data verification/cleansing, benefit calculations, refund of contributions and interest, and purchase of service; communicate with staff to study and analyze workflows to uncover inefficiencies; prepare reports on findings; recommend process that could possibly be automated through the development of applications; participate in the design of new business processes and system enhancements; participate in the system specification approval process; coordinate testing efforts and report issues found via a System Change Request (SCR); identify training needs based on interactions with business users; and assist in documentation of all changes to systems and procedures as needed for implementation and training.

A candidate who will be successful in this role will be able to communicate effectively both verbally and in writing, will enjoy investigating processes and procedures to determine areas of improvement, and will be able to work both independently and in team structed assignments.

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment
• Work hours are 7:30 AM to 3:30 PM, Monday through Friday, with a 30-minute lunch. Work hours are negotiable and will be discussed during the the interview.
• Telework: You may have the opportunity to work from home (telework) part-time. This position will be required to report to the office 1 day per month, and any additional days depending on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

• One year as a Business Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as an Information Technology Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Five years of business process analysis experience; or
• One year of business process analysis experience and a bachelor’s degree; or
• An equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

• Eligibility rules apply.