Business Analyst – Digital Products, Senior

Job Description:

Employer: IHC Health Services, Inc. (dba Intermountain Health)

Job Title: Business Analyst – Digital Products, Senior

Degree Required: Master’s degree or equivalent foreign education

Academic Discipline(s): Computer Science, Business, Business Administration

Experience Required: 0 years of experience

Job Description:

• Play a crucial role in the technological landscape of a large healthcare system, focusing on the advanced design, implementation, and continuous enhancement of enterprise-scale digital products, including sophisticated web and mobile sites and applications.
• Analyze business and user needs to develop requirements for digital products.
• Provide expert consultation in both business and digital technology domains on web and mobile usability, content management systems, information architecture, project management, software testing, and quality assurance.
• Lead and guide multidisciplinary project teams through the entire project management life cycle. Emphasize strategy, conceptualization, documentation, design, development, testing, deployment, training, support, and qualitative and quantitative assessments for improvement.
• Manage tickets received in the ServiceNow service management platform to support website change and incident requests from the enterprise.
• Work in the Sitecore content management system to create and edit website pages, manage taxonomy data, and implement new functionality.
• Oversee the launch of new product features and site improvements.
• Manage page redirect mapping and implementation for new site launches.
• Demo new product features to internal and external stakeholders and document feedback.
• Prepare and conduct Sitecore training for other members of the organization.
• Conduct software testing and quality assurance.
• Track work in Azure DevOps within the Agile software development methodology to manage work within 2-week sprints.
• Participate in sprint ceremonies such as sprint planning, backlog grooming, daily stand-ups, demos, and retros.
• Conduct user research to produce consumer journey maps and create product user requirements that can be turned into user stories to be worked by the software development team.
• Provide subject matter expert consultation on technical requirements and capabilities, best practices, and usability.
• Collaborate with internal and external teams and stakeholders to facilitate alignment on the balance of technical requirements, business needs, and user needs.
• Review product performance analytics and make recommendations for optimization.
• Stay updated with the latest industry trends and technologies in order to consult on best practices, offer innovative solutions, and make data-driven decisions.
• Provide input on the strategic direction of digital products and ensure alignment with organizational goals and industry standards.

This is a hybrid position requiring in-person presence once per month. Position may telecommute from any state in the United States except California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.

Minimum Qualifications:

• Knowledge of working within the Agile methodology.
• Knowledge of Azure DevOps and JIRA, including set up and training.
• Knowledge of conducting user testing using HubSpot and usertesting.com.
• Knowledge of Figma.
• Knowledge of Adobe InDesign, Adobe Photoshop, and Adobe Acrobat.
• Knowledge of Microsoft Office tools, including SharePoint.
• Knowledge of working in or with the healthcare industry.
• Knowledge of HTML.
• Knowledge of SQL.
• Knowledge of CSS.
• Knowledge of Power BI data visualization.
• Knowledge of Google Analytics and Analytics 360 tools.
• Knowledge of SEO strategies.

Upon hire, all applicants will be subject to drug testing/screening and background checks.

Salary (Annual): $105,000.00 - $115,000.00

Work Location: 36 South State Street, Salt Lake City, 84111. This is a hybrid position requiring in-person presence once per month. Position may telecommute from any state in the United States except California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.

Travel: 5% domestic travel required for in-person team meetings and cross-functional team meetings.

Hours of Work: Usually 8 a.m. to 5 p.m., Mountain Time, Monday through Friday

Applicants interested in applying for this position should go to https://imh.wd108.myworkdayjobs.com/IntermountainCareers and search for the job title above or search for job number R152292 or email resume to Mary Hansen at mary.hansen@imail.org. Applicants who fail to provide a resume and pre-screening question responses will not be considered. This position is for permanent direct hire only; applications for contract labor will not be considered.

Physical Requirements:

Location:

Key Bank Tower

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$39.57 - $62.29

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.