Business Analyst (Enterprise Asset Management – KloudGin City and Municipal Implementation)

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

US REMOTE WITH PERIODIC TRAVEL TO CUSTOMER SITE

FULL-TIME

KloudGin is revolutionizing field service, enterprise asset management and construction work management across utilities and public sector, disrupting established players and the status quo. Leveraging cloud, mobile, AI and sensors, our platform connects customers, employees, contractors, and devices delivering information to workers where and when they need it. When technology makes workers’ lives easier, productivity skyrockets. We believe that improving the customer experience is a relentless effort. It is etched in KloudGin’s DNA to deeply understand how they use and feel about our products in complex mission critical scenarios. Our product is used in the middle of the night when snowstorms hit, and field crews tirelessly work in sub-zero temperatures to restore critical infrastructure. When users tell us, “I could wrap my arms around KloudGin and give it a hug!”, our team is motivated and united in our mission to deliver information to workers where and when they need it. KloudGin’s core values are customer obsession, innovation, avoiding complexity and making things which are easy to use. KloudGin has an established base of highly supportive and vocal industry leading customers and is positioned to be the pure-cloud category leader in the FSM + EAM + CWM space. The combined FSM, EAM and CWM markets are large, multi-billion dollar rapidly expanding markets. KloudGin is the only, combined, one cloud field service, enterprise asset management and construction work management solution built ground-up. About the Role We are seeking an experienced Business Analyst (BA) to support the implementation of KloudGin Enterprise Asset Management (EAM) for city and municipal customers. The ideal candidate will bring deep expertise in CityWorks (minimum 5 years) and strong knowledge of business processes within Cities, Municipal Utilities, and Public Works organizations. This role bridges the gap between business stakeholders and technical teams, ensuring that requirements are clearly defined, processes optimized, and solutions successfully deployed.

Requirements

Required Qualifications

5+ years hands-on experience with CityWorks, implementing or supporting cities and municipalities.
Strong understanding of city public works, utilities, asset management, and permitting workflows.
Proven experience as a Business Analyst or Functional Consultant in enterprise software implementations.
Excellent skills in gathering and documenting requirements, detailed process mapping, and story boarding.
Strong communication and facilitation skills and the ability to engage with both business users and technical teams.
Ability to work independently and collaboratively in a fast-paced, client-facing environment while clearly and consistently communicating within organizations.

Preferred Qualifications

Experience with multiple common city and municipal platforms such as CitiWorks, Tyler Munis, OpenGov, Nexgen EAM, Hexagon, and Maximo.
Exposure to multiple utilities (water, gas, electric) and public works projects.
Familiarity with SaaS/ Cloud implementations.
Knowledge of and experience integrating with Esri GIS (ArcGIS), financial systems, or permitting systems.

What We Offer

Opportunity to be part of a rapidly growing utility and publicly focussed enterprise SaaS company.
Direct impact on transforming how cities and utilities manage their assets and field operations.
Collaborative culture, continuous learning, and career growth.

Responsibilities

Work closely with city stakeholders, utility departments, and public works teams to gather, analyze, and document business processes and requirements for EAM (linear and vertical) implementations.
Provide subject matter expertise on asset management, work management, and permitting processes commonly used by cities and municipalities.
Act as a trusted advisor to clients, ensuring smooth adoption of KloudGin EAM.
Create functional documentation including business process maps, use cases, test scripts, and user guides.
Map existing processes to KloudGin’s modern cloud platform.
Translate requirements into functional specifications for KloudGin configuration and integrations.
Support gap analysis between current workflows and target system functionality.
Collaborate with solution architects, technical consultants, and developers to ensure business needs are met.
Assist with change management, data migration validation, and system rollout support.
Monitor and report on project progress, risks, and issues to project management and stakeholders.

Similar jobs