Business Analyst || Hybrid || Indianapolis, IN

Key Responsibilities:

• Gather, analyze, and document business and system requirements (BRDs, FRDs, user stories, traceability matrices).
• Design business workflows and process models using Visio, BPMN, or similar tools.
• Translate business needs into technical solutions and support SDLC activities.
• Collaborate with stakeholders, developers, QA, and project teams to ensure successful project delivery.
• Support system testing, UAT, defect tracking, and production implementations.
• Perform data analysis, reporting, and validation using SQL, Excel, or Power BI.
• Work with enterprise applications, integrations, APIs, Salesforce, and related technologies.
• Participate in Agile and Waterfall project environments.

Required Qualifications:

• Bachelor’s Degree.
• 5+ years of Business Analysis experience.
• Strong experience with SDLC, requirements gathering, workflow design, testing, and documentation.
• Experience with SQL, Jira, Visio, APIs, Salesforce, ERP systems, and Microsoft Office Suite.
• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• Salesforce Administrator or Business Analyst Certification.
• CBAP/PBA Certification.
• Child Welfare domain experience.
• MCSE/CSEP Certification.