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Business Analyst in Abu Dhabi

Summary

Andersen is hiring a Business Analyst in Abu Dhabi to support large-scale digital transformation, enhancing public services, engagement, and operational efficiency within a government ecosystem.

The customer is a public-sector organization responsible for advancing digital innovation and modernizing services across multiple domains. It supports strategic initiatives in emerging technologies, collaborates with industry and research partners, and develops long-term technology frameworks for improving operational efficiency and service accessibility. The organization focuses on secure, scalable, and sustainable digital development to drive continuous improvement within the broader ecosystem.

The project focuses on digital transformation in the UAE to develop and support digital solutions, enhance social services, strengthen public engagement, advance international relations, and optimize administrative processes.

Responsibilities

Analyzing and model citizen case management processes end-to-end (case intake, registration, routing, SLAs, escalation, resolution, and reporting).
Conducting thorough analysis of business processes, systems, and data to identify opportunities for improvement.
Collaborating with stakeholders to gather and document business requirements, ensuring clarity, completeness, and accuracy.
Developing detailed documentation, including functional specifications, user stories, and process flows.
Working closely with development teams to ensure business requirements are accurately translated into technical specifications.
Participating in the testing phase, validating that solutions meet business requirements and addressing any issues or discrepancies.
Assisting in project management activities, including project planning, monitoring, and reporting.
Providing ongoing support and consultation to business users, addressing system-related queries and issues.
Staying informed about industry trends, best practices, and emerging technologies.

Requirements

Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
Proven experience as an IT Business Analyst or in a similar role within the IT industry for 4+ years.
Strong analytical skills with the ability to critically evaluate information and processes.
Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
Proficiency in requirements gathering, documentation, and modeling techniques.
Knowledge of SDLC methodologies, Agile frameworks, and project management principles.
Experience with business analysis tools and technologies.
Ability to adapt to changing priorities, work independently, and manage multiple tasks simultaneously.
Level of English – from Upper-Intermediate+ and above.

Desired skills

Experience working for a company based in the UAE.
Level of Arabic – from Upper-Intermediate and above.

Reasons to join us

Andersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects.
We have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts.
We welcome specialists from every part of the world.
Salaries at Andersen are pegged to the USD, and our employees are provided with a benefit package and an extensive set of bonuses.
We give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates.
There are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded.
You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow.
Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.

Join us!