Business Analyst IT – Retail & Ecommerce Transformation

Primary Duties and Responsibilities:

Sl.No

Key Result Areas

(Primary Responsibilities)

Activities & Deliverables

1

Retail / Ecom IT

a. Conceptualize and define Simple and Best in breed solutions for Point of Sales, Assortment methods, Planogramming, Retail store planning, Customer Experience initiatives (Loyalty, Customer engagement etc) along with Sales teams.

b. Technology management and vendor management of Ecommerce Platform

2

Program Management and Engagement

a. Works with Core Team Member from Business to gather the business requirements and the expected outcome.

b. Coordinating with Development team (Internal as well as Vendor team) and getting tasks completed on time.

c. Works with and alongside Sales team for UAT, Pilots and Go Lives for achieving business goals.

d. Responsible for facilitating resolution of issues and roadblocks.

e. Regular Engagements with Leadership for updates on initiatives

3

IT Service Management

a. Manage IT demands and deliver as per Prioritization.

b. Drive the compliance of SLAs and make strategies to overcome non-compliance

Person Specifications:

Sl.No

Area

Details

1

Education

Minimum Graduation from reputed college

2

Years of Experience

Graduation from reputed engineering college & 7+ years or

MBA from Top Tier college & 6 + years (total experience)

3

Specialized Knowledge

·Experience in Retail Systems (POS, Retail Planograming, Customer Experience and Assortment Planning implementation.

·Excellent hands own skills of setting up and governing Ecommerce Platforms

·Experience in IT service management

·Experience in vendor management

·Sql working knowledge.

·Dot Net experience would be an added advantage.

·4-5 years of IT business partnering experience

·Experience in integration across various systems and putting robust controls & monitoring to prevent leakage.

·Good business process understanding in FMCG/Apparel industry

4

Behavioral Skills

·Excellent Interpersonal Skills

·Result Orientation

·Analytical thinking

·Customer Orientation (External & Internal)

·Commercial Acumen

·Team working & leadership