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Texas Health and Human Services Commission

Business Analyst IV (Chief Product Owner - Acute Care)

Date: Mar 19, 2026

Location: AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Business Analyst IV (Chief Product Owner - Acute Care)
Job Title: Information Technology BA IV
Agency: Health & Human Services Comm
Department: Claims Management (50/50)
Posting Number: 15027
Closing Date: 04/02/2026
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Range: $7,015.16 - $9,439.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-27
Shift: Day
Additional Shift:
Telework:
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM
IT,Z Prefix

Brief Job Description:

The Medicaid and CHIP Services (MCS) department seeks a qualified technical candidate to fill the position of Business Analyst (BA) IV for the Acute Care Products (ACP) unit.

This position reports to the Manager of the ACP unit within the Operations Management division. The position will serve as the technical Chief Product Owner (CPO) and performs highly complex (senior level) business analysis work on program initiatives supporting Acute Care/Fee-for service system applications such as the Claims system (C21), Electronic Data Interchange (EDI), Prior Authorization system, and other internal and external facing systems.

The CPO is a leadership role within large-scale Agile frameworks, responsible for managing and prioritizing the overall program area backlog and coordinating/tracking dependencies across multiple Scrum Teams. The CPO is responsible for having an overall vision of the entire backlog/product suite and conveys this to the Agile teams.

The CPO ensures alignment between the product's strategic vision and the work being executed by individual teams. Coordinates with internal and external stakeholders to address cross-team dependencies; resolve conflicts; anticipates impacts to backlog and priorities based on upcoming agency initiatives; and communicates with stakeholders to ensure the delivery of high-value outcomes.

The CPO maintains a cohesive backlog while empowering teams to work collaboratively and efficiently.

Essential Job Functions (EJFs):

Maintaining the Overall Prioritized Team Backlog – 40 %

Responsible for preparing and managing the overarching Team Backlog. This backlog consolidates and organizes features, tasks, and requirements across the entire project, teams, and vendors, ensuring that every element aligns with the project’s overall goals and priorities. By doing so, the CPO ensures that each team’s efforts contribute to the shared vision.

Participates in discussions to assist with project scope planning, development of timelines, gathering business user requirements, and managing communications across HHSC program areas and vendor contacts.

Coordination Among Product Owners – 15 %

Acts as a central coordinator, facilitating collaboration and communication among Product Owners, Product Families, and vendors. This alignment is crucial to avoid redundancy, ensure consistency, and resolve dependencies between teams. The CPO may attend daily scrums occasionally to offer support and feedback.

Setting Priorities Across Teams – 15 %

Given the complexity of large projects, priorities often shift based on Agency demands, stakeholder inputs, or unforeseen technical challenges. The Chief Product Owner ensures that these changes are reflected across all teams' backlogs, maintaining a synchronized effort and avoiding silos.

Strategic Vision and Stakeholder Engagement – 10%

Beyond backlog management, the CPO plays a key role in maintaining and communicating the strategic vision of the project. They regularly engage with the Product Owner(s) to obtain updates on progress, and ensure the project delivers maximum value.

Project Management - 10%

Communicates project status, risks, issues, develops risk mitigation strategies, and reports information to management. Assists with the development of project plans and timelines that align with other projects to meet department objectives. Tracks and reports on work activity and timelines to ensure project success.

Stakeholder Liaison & Communications – 5 %

Represents the program area in stakeholder workgroups to elicit business requirements and present proposed solutions. Responds to inquiries. Prepares and approves written reports for department leadership. Ensures communication related to Medicaid Management Information Systems (MMIS) technology projects are timely, accurate and appropriate for the targeted audiences. Leads workgroups including coordinating requirement review cycles, incorporating stakeholder feedback into requirement development, presenting proposed changes and project status

Special Projects – 5 %

Assists staff with technical research to resolve issues and/or barriers. Reviews team policies and procedures, training deliverables, and other documentation to ensure consistency with business requirements and system functionality. Develops and maintains department processes and procedures relevant to the position.

Other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Acute care systems and processes.
Business requirements gathering.
Information technology for business applications.
Agile methodology.
Trading Partner Testing (TPT).
User Acceptance Testing (UAT).

Skill in:

Decision-making abilities.
Strategic thinking.
Strong analytic skills.
Communication and leadership.
Product/project management oversight and management.
Identifying business measures or performance indicators.
Coordinating and resolving complex problems.
Conducting research and identifying problem resolutions for acute care activities/projects.
Leading and supporting multiple projects including project planning, tracking, and coordinating project activities.
Developing and understanding business user requirements.
Conducting/reviewing user testing of automated systems.

Ability to:

Plan, assign, and oversee the product team.
Write and revise standards and procedures.
Develop, evaluate, and interpret policies and procedures.
Prepare status reports.
Work collaboratively across department lines to accomplish objectives.
Communicate effectively, both orally and in writing.
Work with stakeholders to gather requirements and/or explain technical information.

Registrations, Licensure Requirements or Certifications:

Leading SAFe® 6.0 Agilist certification or ability to obtain within six months.

SAFe® Product Owner Product Manager 6.0 certification or ability to complete within one year.

Initial Screening Criteria:

Required:

Experience managing technical project backlog(s).
Experience working as Product Owner in an Agile Development environment.
Experience leading technical teams.
Experience working in a technical project lead role overseeing business automation projects.
Experience performing technical analysis of complex automated systems and applications.
Experience facilitating work across multiple technical teams, staff and contracted vendors business needs and requirements for modifications to complex automated systems and applications.
Experience working with HHSC Acute Care/Fee-for service Medicaid programs and systems or similar systems.
Experience in user acceptance testing.
Experience working with contracted vendors who perform application development.
Experience identifying, troubleshooting, and overseeing resolution of issues that impact systems.

Preferred:

Graduation from an accredited four-year college or university with major course work in information technology, business administration, or a related field. Experience and education may be substituted on a year for year basis.
Experience working with the Texas Medicaid & Healthcare Partnership (TMHP).

Additional Information:

Job histories must demonstrate how you meet the initial selection criteria at a minimum.

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the HHSC Human Resources compensation policy.

Interviews may be conducted online using Microsoft Teams.

Out-of-state applications will not be considered

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin

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