Business Analyst, Last Mile L&D Product Science & Analytics

Amazon is looking for a Business Analyst to translate data into actionable insights for Amazon Logistics. As a Business Analyst you will be working in one of the world's largest and most complex data warehouse environments. In this role, you will primarily work on building and enhancing automated reporting and dashboards using complex data. We are still in the nascent stage so it is an exciting opportunity to be involved from design-to-execution. As a BA, you will operate as a mix of hands-on builder and influencer.

The team’s success depends on our ability to create actionable insight from the data that we and our partners generate. The ideal BA candidate will have excellent analytical abilities, business acumen, high judgment, strong data understanding, and good written and verbal communication skills. This person will be a self-starter, comfortable with ambiguity, able to think big and be creative (while paying careful attention to detail), and enjoys working in a fast-paced dynamic environment. To be successful in this role, you should have broad skills in data analysis, be comfortable dealing with large and complex data sets, while applying analytical rigor to solve business problems.

In this cross-functional role, you will work closely with partners in Product Management, Training and Program Management to design and deliver data reports and analysis. You will have strong analytical and communication skills and be able to work with product managers and business development teams to define key business questions and build reports that answer them.

Key job responsibilities
- Provide data management processes such as accessing raw data feeds, building queries and macros, writing VBA code, organizing data and designing reports that present status-at-a-glance visualization for business performance.

• Retrieving and analyzing large sets of data using Excel, SQL, and other data management systems.
• Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.
• Taking ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.
• Building and managing related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.
• Monitoring existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities.
• Supporting cross-functional teams on the day-to-day execution of the existent program implementation.
• Generating complex queries to dive deep on process issues
• Innovating to improve customer experience

About the team
We serve Last Mile Learning teams as the strategic thought leader, looking beyond where other teams are focused to drive transformative solutions that leverage technology and processes to improve learning outcomes and drive down the cost to serve.