Business Analyst – Sales & Distribution (ERP)

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Role Description:
Experience: 3–5 years
Functional Consultant / Business Analyst with strong expertise in the Sales & Distribution module of ERP solutions, deep knowledge of Sales & Distribution-related business processes and functions, excellent communication skills, and strong analytical capabilities. This role involves managing incidents, liaising with stakeholders, and ensuring timely resolution of functional issues or escalation to technical teams.
Key Responsibilities
 Incident Management

Analyze and resolve incidents related to the Sales & Distribution module.
Validate whether issues can be resolved functionally or require technical intervention.
Create detailed tasks for technical teams when required.

 Stakeholder Communication

Act as the primary point of contact for business users and IT teams.
Communicate status updates, resolutions, and timelines effectively.
Facilitate discussions between business and technical stakeholders.

 Functional Analysis

Understand and interpret business requirements related to Sales & Distribution processes.
Perform root cause analysis for recurring issues.
Recommend process improvements and best practices.

 Documentation

Maintain incident logs, resolution steps, and escalation records.
Prepare functional specifications for enhancements or fixes.

Required Skills & Qualifications
 ERP Expertise

Strong functional knowledge of Sales & Distribution module (Order Management, Pricing, Shipping, Billing, Returns).
Familiarity with integration points (MM, FI, CRM).

 Business Process Knowledge

Deep understanding of Sales & Distribution processes: order-to-cash cycle, delivery scheduling, credit management, invoicing.

 Soft Skills

Excellent communication and stakeholder management skills.
Strong analytical and problem-solving abilities.
Ability to work under pressure and manage multiple priorities.

 Tools & Documentation

Experience with ERP ticketing systems and incident management tools.
Ability to create functional specifications and process flow diagrams.

Preferred Qualifications
 Exposure to any ERP platform.
 Knowledge of incident management frameworks (ITIL).
 Experience in working with cross-functional teams and global stakeholders.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

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