Business Analyst - Sales Operations

CompuNet is seeking a Business Analyst, Sales Operations, to support the systems, tools, and data that enable effective sales execution. This role focuses on improving the effectiveness, accuracy, and efficiency of Sales Operations through system support, analysis, reporting, and continuous improvement.

The Business Analyst, Sales Operations, works closely with Sales Operations leadership and internal technology teams to support and enhance core sales platforms. This role requires a balance of detailed system configuration, data analysis, and operational insight in a fast-paced sales environment.

Successful candidates will be analytical, detail-oriented, and comfortable working within enterprise platforms while helping the business better leverage existing capabilities.

Essential Duties & Responsibilities

The Business Analyst, Sales Operations, will work closely with Sales Operations leadership and cross-functional partners to support the following areas of responsibility.

Sales Systems & Quoting Platform Support

• Support the day-to-day operation and configuration of sales enablement tools, including the sales quoting platform and related systems.
• Partner with Sales Operations team to optimize workflows, data quality, system usability, and resolve system or process issues as they arise.
• Perform configuration changes, minor enhancements, and light low-code solutions where appropriate.
• Provide training, documentation, and ongoing user support for systems and processes.
• Perform regular audits to ensure systems align with current products, pricing, and sales strategies.

Product Catalog & Sales Data Management

• Maintain and update product and pricing data, ensuring accuracy and consistency across sales systems.
• Coordinate with vendors and suppliers to ensure timely updates to product and pricing information.
• Ensure alignment of product catalog data across CRM and related sales tools.

Reporting & Analytics

• Work with Business Intelligence team to structure and maintain sales reports.
• Analyze sales data to identify trends, risks, and opportunities for improvement.
• Integrate manufacturer data, including pricing and promotions, into reporting and analysis.
• Support forecasting and planning efforts through historical data analysis and insights.

Process Improvement & Documentation

• Develop a working understanding of Sales Operations roles and workflows in order to identify improvement opportunities and support system enhancements.
• Participate in job shadowing or short-term coverage of Sales Operations roles as needed to support operational continuity and improvement efforts.
• Serve as a key stakeholder in sales-related tools and systems, providing input on enhancements and changes.
• Develop, document, and maintain standard operating procedures (SOPs) for sales tools and workflows.
• Ensure Sales Operations activities align with company policies and procedures.

Travel Expectations

• Occasional, pre-planned, travel may be required for meetings, training, or company events.

Education & Experience

Minimum Requirements

• Bachelor's degree or equivalent professional experience.
• Mid- to senior-level experience in business analysis, sales operations, or a related role.
• Hands-on experience supporting enterprise CRM, sales operations, or sales enablement platforms.
• Experience partnering with technology teams to support or improve business systems.

Desired Experience

• Experience with Microsoft Dynamics 365 and the Microsoft Power Platform.
• Experience working with enterprise reporting, automation, or low-code tools (e.g., Power BI, Power Automate, Power Apps).
• 3+ years of experience managing or selling subscriptions and renewals
• Experience performing system configuration changes and minor enhancements in a production environment.
• Experience developing reporting and analysis that support operational and leadership decision-making.

Skills & Abilities

• Analytical Thinking – able to interpret data and deliver actionable insights.
• Sales Systems Proficiency – comfortable configuring and supporting CRM, reporting, and low-code platforms (experience with Dynamics 365 and the Power Platform preferred).
• Attention to Detail – strong focus on data accuracy and system integrity.
• Communication & Collaboration – effective partner to Sales Operations leadership and internal technology teams.
• Process Improvement Mindset – proactive in identifying and recommending practical improvements.
• Time Management – able to prioritize competing requests in a fast-paced environment.
• Operational Curiosity – willingness to learn, understand, and support adjacent Sales Operations roles to drive continuous improvement.