Business Analyst - Salesforce/CRM

Title: Business Analyst - Sales/CRM

Location: Bangalore

Who we are

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, & sustainable. Our global team creates innovative, integrated solutions to make cities more connected & buildings more intelligent & efficient. We are passionate about improving the way the world lives, works, & plays. The future requires bold ideas, an entrepreneurial mindset, & collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

What you will do

We are looking for a customer-oriented Business Analyst to help deliver initiatives across Salesforce CRM sales cloud, SFDC CPQ and support Commercial applications within the EMEALA region sometimes with a global focus

How you will do it:

• Work with business, BAs, delivery team & architects to define & document user stories, as-is & to-be business processes & functional requirements
• Drive understanding of business value of requests to IT and push for max standardization & synergies across line of businesses in EMEALA & at enterprise level, driving adoption of OOTB functionality & global template design
• Identify & capture integration points across project initiatives to ensure alignment across discrete applications including Salesforce, SFDC CPQ, Oracle CPQ & SMC. Support business & IT in bridging any gaps
• Contribute to test strategy, defining acceptance criteria, test plan & test cases across test phases and complete initial spot checking UAT.
• Support business change manager during roll out to ensure adequate communication, training & support is provided
• Provide enhancement support. Triage new requests & set appropriate delivery expectations

What we look for

Required:

• Experience in feeling true ownership of the platform
• Deep experience with Salesforce Sales Cloud including use of ProjectForce
• Strong BA skills using proven techniques to elicit comprehensive user requirements; seek to understand up/downstream impacts
• Experience driving consensus across business stakeholders from distinct business areas regarding prioritization of work
• Ability to facilitate communication between business & technical delivery teams
• Ability to document process flows or diagrammatical convey both as-is and to-be solutions
• Excellent command of English (verbal & written), advanced communications skills & stakeholder engagement
• Excellent Excel & PowerPoint skills
• Ability to work independently & within a team environment (may supervise others)
• Well organized, results-driven, eager to handle difficult problems, excellent problem-solving skills
• Experience with system integrations & understand how to troubleshoot data discrepancies
• Exposure to Oracle CPQ or other CPQ platforms like Salesforce CPQ desirable

Preferred:

• Bachelor's degree in relevant field
• Experience working in an Agile environment
• Experience Salesforce sales cloud
• In-depth knowledge of Lead-to-Cash processes
• Experience in Salesforce CPQ desirable
• Experience in sizeable multinational corporations
• Minimum 5 years’ experience
• Product model delivery experience will be preferable