Business Analyst(digital accessibility testing)

Key Responsibilities

• Perform accessibility testing on websites, web applications, and digital documents (PDF, Word, Excel, PowerPoint).
• Evaluate compliance with ADA, Section 508, and WCAG 2.1/2.2 Level AA standards.
• Use manual and automated testing tools, including assistive technologies (e.g., JAWS, ZoomText, NVDA).
• Document findings and provide clear, actionable remediation guidance.
• Collaborate with developers, QA teams, and business stakeholders to resolve accessibility issues.
• Assist with code-level remediation of accessibility defects when applicable.
• Remediate and convert digital documents into accessible formats.
• Promote accessibility best practices and support integration of accessibility into the software development lifecycle.
• Maintain documentation and compliance reports.
• Stay current with evolving accessibility laws, standards, and technologies.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Web Development, or a related field (or equivalent work experience).
• Three (3) or more years of experience in digital accessibility testing and remediation.
• Demonstrated experience working with WCAG 2.1/2.2 and Section 508 standards.
• Experience testing with assistive technologies such as JAWS, ZoomText, or NVDA.
• Knowledge of HTML, CSS, and basic JavaScript sufficient to support accessibility remediation efforts.

Preferred Qualifications

• Professional certification such as CPACC (Certified Professional in Accessibility Core Competencies) or WAS (Web Accessibility Specialist).
• Experience in public sector or regulated environments.
• Experience remediating PDF documents using Adobe Acrobat Pro.
• Experience working in Agile/Scrum environments.
• Familiarity with accessibility testing tools such as Axe, WAVE, Lighthouse, or Accessibility Insights.

Knowledge, Skills, and Abilities

• Strong understanding of digital accessibility standards and best practices.
• Ability to analyze complex systems and identify compliance gaps.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Strong attention to detail and commitment to inclusive design.

Skill Matrix

• Demonstrated experience working with WCAG 2.1/2.2 and Section 508 standards Required 3 Years
• Demonstrated experience in digital accessibility testing and remediation. Required 3 Years
• Experience testing with assistive technologies such as JAWS, ZoomText, or NVDA Required 3 Years
• HTML, CSS, and basic JavaScript sufficient to support accessibility remediation efforts. Required 3 Years
• ADA, Section 508, and WCAG 2.1/2.2 Level AA standards Required 3 Years
• Accessibility testing on websites, web applications, and digital documents (PDF, Word, Excel, PowerPoint Required 3 Years
• Use manual and automated testing tools, including assistive technologies (e.g., JAWS, ZoomText, NVDA). Required 3 Years
• Code-level remediation of accessibility defects when applicable Required 3 Years
• Remediate and convert digital documents into accessible formats Required 3 Years
• Professional certification such as CPACC (Certified Professional in Accessibility Core Competencies) or WAS (Web Accessibility Specialist). Highly desired