Job Description

Job Summary
The Business Applications Analyst is responsible for providing application support with a focus on rapid response to end users. This role provides Level 1.5 support, as well as Levels 2 and 3 support when applicable and/or capable, and contributes to the delivery of minor enhancements, when required. The Business Applications Analyst will work within the NiSource Service Now tool to monitor ticket queues and to pick up and work tickets as they come in, achieving key Service Level Agreements. The Business Applications Analyst will be responsible for maintaining systems documentation in the repository of record. When the team member has significant business process knowledge, the Business Applications Analyst will be expected to support the efforts of the service providers as they work to resolve complex tickets. This team member may also be engaged part time on projects from time to time to complete various activities including analysis, testing, development, documentation. The Business Applications Analyst works under the direction of the Manager Business Support. This is a techno-functional role with technology expertise primarily required. Excellent communication and collaboration skills are required, as is a strong understanding of the functional business area.

This role is posted as a job family: Business Application Analyst, Lead Business Application Analyst and Sr. Business Application Analyst , with placement determined by skills and experience. The position is open across the entire NiSource footprint, and we welcome candidates located within 50 miles of a hub to apply.

Essential Functions

In addition to the description above, key responsibilities and indicators of success include:

• Monitors Service Now ticket queues and provides rapid response to end user requests for support

• Proactively identifies and works to resolve systems issues, or escalate as appropriate

• Participates in minor enhancement and project work, when required.

• Supports the development of service provider teams as they work to learn NiSource systems and processes.

• Develops and maintains relationships with key end users

• Brings technical and functional subject matter expertise to help with technology roadmap planning. This is particularly important for integrations work.

• Continues to build knowledge of your functional domain

• Fosters innovation by staying abreast of emerging application management trends and assessing their potential operational uses/value at NiSource

• Supports Service Provider and internal team achievement of Service Level Agreements

• High/improving customer satisfaction scores (business partners and end users)

• Contributes to positive teaming

• Focuses on safety

• Focuses on system stability, security, compliance

• Helps keep systems documentation up to date

• Adherence to administrative deadlines and processes

• Other activities as directed
  

Business Applications Analyst
Required Qualifications For Position

• Bachelor's Degree in Information Systems Management, Business Administration, or equivalent experience

• 1-3 years IT support experience required, or equivalent business super user role

• Developed analytical skills needed

• Attention to detail

• Ability to work independently, as well as part of a team

• Strong interpersonal and communication skills

• Some on call support required

• Strong technical and functional background in the application technology domain.
  

Preferred Additional Qualifications for Position

• Regulated utility experience

• Experience working with distributed teams

• Technical project management experience

• Some background in finance, supply chain or timekeeping functions

Senior Business App Support Analyst

Required Qualifications For Position

• Bachelor's Degree in Information Systems Management, Business Administration, or equivalent experience

• 1-3 years IT support experience required, or equivalent business super user role

• Regulated utility experience

• 1-3 years technical and/or functional background in the application technology domain

• Demonstrated knowledge of the fundamentals of technical project management methodologies required

• Analytical skills needed

• Attention to detail and bias for action required, as this position will help lead and guide distributed support teams

• Ability to work independently, as well as part of a team

• Strong interpersonal and communication skills (both written and verbal) required

• Some on-call support required

• Demonstrated working knowledge of LEAN/Continuous improvement fundamentals

• Familiarity with other applications: (hosting, information management, networking, etc.)
  

Preferred Additional Qualifications for Position

• Experience working with distributed teams

• Some background in finance, supply chain or timekeeping functions

Lead Business App Support Analyst
Required Qualifications For Position

• Bachelor's Degree in Information Systems Management, Business Administration, or equivalent experience

• 4-6 years IT support experience required, or equivalent business super user role

• Demonstrated technical project management experience or demonstrated working knowledge of the fundamentals of project management methodologies

• 4-6 years technical and/or functional background in the application technology domain

• Demonstrated experience leading teams

• Demonstrated working knowledge of LEAN/Continuous improvement fundamentals required

• Developed analytical skills needed

• Attention to detail and bias for action required, as this position will help lead and guide distributed support teams

• Strong interpersonal and communication skills (both written and verbal) required

• Some on-call support required

• Familiarity with applications (hosting, information management, networking, etc.)
  

Preferred Additional Qualifications for Position

• Experience working with distributed teams

• Agile certifications Upon Hire

• Technical certifications Upon Hire

This role is posted as a job family: Business Application Analyst, Lead Business Application Analyst and Sr. Business Application Analyst , with placement determined by skills and experience. The position is open across the entire NiSource footprint, and we welcome candidates located within 50 miles of a hub to apply.

Physical Demands
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320

E-Verify

NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

$82,200.00 - $170,300.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience , as well as internal pay equity .

Posting Start Date:

2026-02-23

Posting End Date (if applicable):

2026-03-06

Please note that the job posting will close on the day before the posting end date.