Business Applications Analyst

About the Position

The city of Las Vegas invites applications for Business Applications Analyst. This position facilitates and participates in complex Innovation and Technologies (IT) projects relative to assigned area of responsibility. Leads, oversees and participates in the analysis, design, enhancement and implementation of new and existing programs, processes and systems. Provides responsible technical, analytical and administrative support to the assigned supervisor and higher level management.

Ideal Candidate

We are looking for a hands-on ServiceNow professional who understands that the platform is only as effective as the processes behind it.

The ideal candidate:

• Has practical experience building and supporting ServiceNow solutions
• Can translate business needs into scalable, maintainable solutions
• Is comfortable working in an environment where processes are evolving and need refinement
• Takes ownership of their work and can drive improvements from idea through implementation

This role requires someone who can balance technical configuration, process design, and stakeholder communication. You should be comfortable navigating ambiguity, identifying gaps, and proposing clear, actionable solutions.

Supervision Received And Exercised

May act as a lead worker, exercising functional or technical supervision, including scheduling and assigning tasks, providing guidance, ensuring work is completed according to proper procedure, monitoring work progress, and reviewing results.

May act as a formal supervisor, exercising direct supervision including monitoring and formally evaluating employee performance, and participating in the selection and discipline of employees.

Example of Duties

Essential Functions

• Defines, documents and implements processes at various levels of detail for different users, such as executives, department managers and business application users.
• Meets with departments to identify, define and document business requirements; interprets and translates functional design into technical specifications.
• Assists in developing and supporting a technology work request process for use by end users and developers for enterprise-wide software applications.
• Maintains setup changes in the assigned business system.
• Provides expert recommendations or advice on changes to work tasks assigned to project stakeholders, which may better meet user needs.
• Researches current technology and its function within the city; recommends and applies specialized technical and business knowledge to improve business processes and reporting through technology application.
• Assists in the ongoing evolution of the software change control process for enterprise-wide programs. Ensures that application setup changes have been thoroughly tested prior to migrating changes to the production environment; ensures appropriate change control approvals have been received.
• Ensures the security and confidentiality of records and data; may become knowledgeable of and participate in client's financial, personnel and organization planning efforts.
• Assesses and grants approval for user access levels to business application data and reports based on user's functional role and responsibilities; modifies user access as appropriate.
• Leads testing efforts for patches, upgrades, and fixes for business applications; provides functional and technical support to user department staff to assist with issue resolution.
• Identifies and recommends changes to existing reports or recommend new reporting based on user needs; tests modifications or new reporting, gains user acceptance, submits to change control for approval to migrate to the production environment; ensures modifications do not have a negative impact to other areas using the same reporting; assigns to appropriate report groups and responsibilities.
• Provides functional and technical support for performance measurement automation and data validation and integrity.
• Researches, defines and establishes processes and user procedures to document current business processes and best practices; updates procedures and processes as technology changes.
• Consults with and provides expert advice to city staff at all levels in IT support of business applications; provides technical expertise and recommend solutions to executive and management staff in support of the city's business goals.
• Depending on assignment, may lead, plan and distribute the work of project staff; provides guidance, monitors work progress and reviews work results. Ensures employees adhere to established work methods, techniques and schedules, and comply with applicable city and department policies, procedures, standards and specifications; reviews needs with appropriate management staff; allocates resources accordingly.
• Depending on assignment, may act as first line supervisor for designated staff including interviewing and selecting job applicants, training, assigning and overseeing work, and establishing and evaluating appropriate performance standards in accordance with department objectives
• Participates in the preparation and evaluation of requests for proposal for enterprise technology projects involving software. Evaluates proposals, participates in the selection, and recommends best course of action.
• Represents the city on state and local vendor customer advisory boards; recommends new functionality or changes to existing functionality to software vendor executives.
• Manages other tasks as assigned.

Marginal Functions

• Performs related duties and responsibilities as required.

Minimum Requirements

Experience

Four years of increasingly responsible administrative and analytical experience preferably within a local government environment. Two years of lead or supervisory experience is desirable.

Training

Bachelor's degree from an accredited college or university with major course work in information systems, business administration, public administration or a related field. May substitute a combination of equivalent education and related experience. The city assesses 1.5 years of fulltime experience as equivalent to one year of education.

License or Certificate

Professional certification in area of assignment is desirable.

Possession of Project Management Professional certification, or equivalent certification, is desirable.

Knowledge, Skills and Abilities

Knowledge of

When assigned to the Oracle application: Oracle BI Publisher, Oracle workflow, Oracle alerts, Oracle applications framework for extension and personalization of self service applications, the technical and functional integration between Oracle modules, Oracle modules including but not limited to human resources, payroll, time and labor, employee self service, learning management, advanced benefits and Oracle business intelligence enterprise edition (OBIEE).
ERP systems and their modules, possibly including but not limited to workflow, customer service, land development, business licensing, work orders, asset management, vehicle maintenance and mobile services.
Principles of lead or full supervision training and performance evaluation, depending on assignment.
Modern principles and practices of management and administration for the user area of assignment.
Research and data analysis methods and techniques.
Principles and practices of applicable area of specialization.
Pertinent federal, state and local laws, codes and regulations.
The technical and functional integration between city enterprise software application modules. Depending on assignment, may include software used by outside agencies.
Intermediate principles and techniques of computer programming, on-line programming and programming documentation.
Concepts, principles and practices of modern computer science or information systems.
Intermediate computer testing techniques and methodologies.
Pertinent programming languages at an intermediate level.
One or more on-line report writing applications.
Principles and practices of database design and administration.
Principles of budgeting and accounting.

Skills in

Effectively administering assigned programmatic responsibilities.
Providing leadership to staff in the area of assignment.
Working independently with minimal supervision.
Reading and comprehending complex training materials and manuals.
Using initiative and independent judgment within established guidelines.
Developing operational reports and recommendations.
Interpreting and applying city policies, procedures, rules and regulations.
Effectively administering assigned programmatic responsibilities.
Gathering, organizing and analyzing statistical data.
Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, proposing recommendations in support of department goals and implementing approved solution.
Composing logical and factual recommendations.
Planning, organizing, and prioritizing assignments.
Managing multiple assignments.
Independently performing difficult analytical assignments.
Appropriately safeguarding confidential and sensitive information.
Communicating with individuals from a variety of social, cultural, economic and educational backgrounds while demonstrating respect and sensitivity for perceived differences.
Producing written documents with clearly organized thoughts using proper sentence structure, punctuation, spelling, and grammar.
Establishing and maintaining effective working relationships with those contacted in the course of work
Communicating clearly and concisely, both orally and in writing.
Establishing and maintaining effective working relationships with those contacted in the course of work.

CITY OF LAS VEGAS, NEVADA

Appointive Compensation and Benefits - 2026

COMPENSATION

Annual Base Pay Increases