Business Applications Engineer

Projects Lifecycle Management

• Plan the projects along with business analysts and business teams based on business case analysis, benefits, payback period, etc

• Own the delivery of minor enhancements – both internal delivery as well as co-ordination with outsourced vendors

• Validate business requirements throughout planning to delivery

• Perform benefits realization exercises periodically to assess the utilization of and value realization from technology initiatives

• Monitor the project progress and co-ordinate with delivery teams for successful fulfillment of business objectives

Application Support

• Perform Necessary trouble shooting to resolve Identified Application Issues Provide the right expertise for each application throughout its life cycle

• Manage new company setups, DOA, and minor enhancements for critical applications

• Manage UAT related support for new initiatives

• Perform Any Application Setups Necessary to resolve Identified Problems

• Manage application integrations and interfaces to ensure timely MIS is met

• Manage support through vendor effectively wherever application support is outsourced to OEM/Partners

• Prepare weekly status report activities to Business Partner and/or Application Manager

• Act as focal points for domains managed and ensure SLAs are met

• Manage escalations and actions to ensure timely support for critical escalated issues

• Review the technical solution designs, configuration aligned with the functional solution

• Perform Quality code and architecture review for major project initiatives

Business Analysis

• Analyze complex business problems and determine an IT solution (enhancements, workarounds, new systems, etc)

• Gather data and analyze business and user needs

• Conduct research on new technology trends and new solutions for the relevant industry vertical

• Provide recommendations on hardware and software procurement to support client's business goals

• Work closely with managers and end users to monitor system effectiveness and plan continuous improvements

Business Relationship Management

• Assist the BRM/Business Partner in Service Level Monitoring and Reporting

• Collate the business requirements and prioritize it with the business users along with justification, benefits and payback period

• Assist the BRM/Business Partner in the annual strategic plan process

Leadership

• Manage, plan, and administer the activities associated with the running applications

• Follow-up on applications events and issues to ensure that they have been correlated, analyzed, acted upon, closed, and reported

• Monitor, track and communicate all application support requests

• Escalate and follow up the unresolved or pending issues

Communication

• Participate in internal meetings which enhance internal communications, reporting and high productivity

• Prepare and communicate SLA performance analysis in respective areas

Knowledge Management

• Transfer the knowledge by sharing the documents (SOPs)

• Validate/ensure knowledge transfer sessions at the end of the projects

• Pursue and Complete professional courses and certifications

• Work with business analysts and enterprise architect to review and maintain process and system information in AWR Group EA repository

Policies and Procedure

• Adapt methodologies, technologies and practices to incorporate the change

• Develops and implements application standards, procedures and guidelines

• Adopt and improve Corporate Integrity and Compliance Program policies

• Expand the process culture of the team

Educational Qualification

• Bachelor’s degree in business management, computer science or engineering

• Master in IT is a plus

• Professional certifications in Business Analysis, IT Service Management and Project Management desirable

• Certifications from product vendors (Oracle, Microsoft, Salesforce, Yardi, etc)

Work Experience

• At least 6 years of enterprise business applications experience including support and implementation

• Excellent knowledge and understanding of Vehicle Leasing & Rental industry is required, with hands-on experience in one or more standard applications for the same

• Experience in multiple system implementation, upgrade and enhancement initiatives

• Excellent understanding of the standard enterprise applications structure and database Experience in two of more of the following applications is preferred – Oracle E-Business Suite, Salesforce, Carpro, Oracle Fusion, Yardi, Microsoft Dynamics Navision/D365, Netsuite, etc

• Experience in developing new modules, extensions to existing applications, developing end-to-end data pipelines and reports

• Experience in Business Process Analysis and Improvements is desirable

• Experience in integration design, development and management across multiple systems, preferably using standard middleware like Oracle ICS, Boomi, TIBCO, etc

Competencies

• Business Process and Systems Analysis

• Very good experience in preparing technical design deliverables in line with a structured methodology, preferably in three or more of the following technologies – Oracle, OAF, ADF, Java, APEX, BigQuery, Python, ODI, Salesforce (Lightning), NET, Sharepoint, etc

• Good communication skills – ability to present and explain concepts and demonstrate products

• Excellent analysis and debugging skills

• Good knowledge of Power BI or other similar business intelligence tools

• Time and result oriented work delivery

• Excellent interpersonal and relationship management skills

Language

• English, Arabic is a plus