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Business Banking Assistant Relationship Manager (3824)
Job Accountabilities
- Assist the Business Banking Senior Relationship Manager and Relationship Manager to achieve assigned targets through promoting, selling and cross selling the bank’s products and services to existing and prospective non-borrowing corporate customers to achieve the preset liabilities and trade finance budget.
- Assist the Business Banking Senior Relationship Manager and Relationship Manager to Identify existing and potential non-borrowing corporate customers needs and provide them with the basic information on all Bank’s products & services.
- Assist the Business Banking Senior Relationship Manager and Relationship Manager to analyze the portfolio performance statistics to review daily inflows/outflows of the assigned portfolio to better understand customer behavior and proactively retain clients and avoid losing funds.
- Ensure that customers are receiving a superior service and aligned with EG-Bank guidelines, services standards and CBE regulations.
- Support the Business Banking Senior Relationship Manager and Relationship Manager in attracting side business from corporate non-borrowing clients – LG’s with full cash cover, Documentary collections, check collection, transfer … etc. while developing a long term, in depth client relationship.
- Actively answers all customers’ inquiries and complains and ensure resolving them efficiently within the set TAT and raise all unsolved issues to the Business Banking Hub Head
Qualifications and Experience:
- Bachelor’s degree in Business Administration, Commerce or its equivalence
- 0 to 3 years of experience, preferred exposure in Corporate or SMEs
Skills:
- Good command of English and Arabic languages (written and spoken)
- Sales and Service oriented, with excellent problem solving and negotiation skills
- Good communication and interpersonal skills
- Good use of the Microsoft Office
- Thorough understanding of the full range of banking products and services
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