Qureos Mentor

EGBank

<div><div><div><ul><li>Achieve the assigned corporate targets for the Branch through walk-in customers, relationship building, existing customer base, companies and new to bank clients in a transparent &amp; ethical way.</li></ul>
<ul><li>Identify non- borrowing customers&rsquo; basic needs and Provide them with the basic information on all Bank&rsquo;s product and service to increase customer awareness and ensure high level of quality service.</li></ul>
<ul><li>Handle non-borrowing customers queries and complaints and ensure effective closure within the set TAT to ensure a high level of quality service</li></ul>
<ul><li>Contribute with the Branch Manager in setting the corporate sales plan , daily sales activities and action plan to market and sell the bank's corporate products and services in addition to maintaining a solid relationship with important/sensitive customers while Identifying promising prospects to increase the portfolio and ensure a continuous flow of sales revenue.</li></ul>
<ul><li>Coaches and advises subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote a sales and service driven culture.</li></ul>
<ul><li>Transfer knowledge, provide guidance, influence and act as a role model to subordinates and younger staff and ensure that all new hires learning process is applied smoothly.</li></ul>
<ul><li>Prepare and submit daily sales reports including sales activities and call reports to the Branch Manager to track daily sales performance and achievements versus the set budget in addition to providing any required recommendations when needed.</li></ul>
<ul><li>Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures.</li></ul>
<ul><li>Implement approved department policies, and procedures and monitor adherence so that work is carried out in a controlled manner.</li></ul>
<ul><li>Supervise the team to implement the day-today operations assigned for the Branch to ensure compliance with the established policies and procedures.</li></ul>
<ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal EG Bank policies and code of conduct to maintain EG Bank&rsquo;s sound legal position and mitigate any potential risks .</li></ul>
</div>
<p><b>Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Commerce, Business Administration or its equivalence.</li>
<li>6 to 8 years of experience in sales or a relevant field, preferred exposure in Branches within Banking Industry, and leadership courses will be considered as an asset</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Good command of English and Arabic languages (written and spoken)</li>
<li>Good leadership, decision making and negotiation skills
</li><li>Good communication skills</li>
<li>Good planning and organizing skills</li>
<li>Strong Business Acumen of external market and up-to date market trends and practices.</li></ul></div></div>

Commercial Service Head - Cairo (3855)

<div><div><p><b>Job accountabilities</b></p>
<div>
<ul><li>Identify existing and potential non-borrowing corporate customers needs and provide them with the basic information on all Bank&rsquo;s products &amp; services.</li></ul>
<ul><li>Achieve assigned targets through promoting, selling and cross selling the bank&rsquo;s products and services to existing and prospective non-borrowing corporate customers to achieve the preset sales budget.</li></ul>
<ul><li>Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.</li></ul>
<ul><li>Ensures that all non-borrowing corporate customers profiles are updated through applying the KYC principle (Know Your Customers)</li></ul>
<ul><li>Receives requests from the Trade Finance department (LCs, LGs, IDCs&hellip; etc.) and executes the required task in a timely manner within the agreed TAT</li></ul>
<ul><li>Contact and update the non-borrowing corporate customers on their delivery items (Certificates, Cheque books &hellip;. etc.) and returned ones when needed.</li></ul>
<ul><li>Review daily inflows / outflows of the assigned portfolio to retain non-borrowing corporate clients and avoid losing funds.</li></ul>
</div>
<p><b>Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.</li>
<li><b>Corporate Service Officer:</b> 0 to 2 years of experience in customer service or any related field of work, banking experience is a plus</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Excellent command of English and Arabic languages (written and spoken)
</li><li>Excellent communication and Interpersonal skills
</li><li>Good Basic Selling skills for Service Officers and Advanced Selling skills for Senior Service Officers</li>
<li>Full awareness of the Bank&rsquo;s products and services</li>
<li>Excellent planning and organizing skills</li>
<li>Good awareness with external market trends and competition</li>
<li>Good Computer Skills</li>
<li>Good Analytical and Problem solving techniques</li></ul></div></div>

Corporate Service Officer (3842)

<div><div><p><b>Job Accountabilities</b></p>
<div>
<ul><li>Assist the Business Banking Senior Relationship Manager and Relationship Manager to achieve assigned targets through promoting, selling and cross selling the bank&rsquo;s products and services to existing and prospective non-borrowing corporate customers to achieve the preset liabilities and trade finance budget.</li></ul>
<ul><li>Assist the Business Banking Senior Relationship Manager and Relationship Manager to Identify existing and potential non-borrowing corporate customers needs and provide them with the basic information on all Bank&rsquo;s products &amp; services.</li></ul>
<ul><li>Assist the Business Banking Senior Relationship Manager and Relationship Manager to analyze the portfolio performance statistics to review daily inflows/outflows of the assigned portfolio to better understand customer behavior and proactively retain clients and avoid losing funds.</li></ul>
<ul><li>Ensure that customers are receiving a superior service and aligned with EG-Bank guidelines, services standards and CBE regulations.</li></ul>
<ul><li>Support the Business Banking Senior Relationship Manager and Relationship Manager in attracting side business from corporate non-borrowing clients &ndash; LG&rsquo;s with full cash cover, Documentary collections, check collection, transfer &hellip; etc. while developing a long term, in depth client relationship.</li></ul>
<ul><li>Actively answers all customers&rsquo; inquiries and complains and ensure resolving them efficiently within the set TAT and raise all unsolved issues to the Business Banking Hub Head</li></ul>
</div>
<p><b>Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Commerce or its equivalence
</li><li>0 to 3 years of experience, preferred exposure in Corporate or SMEs</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Good command of English and Arabic languages (written and spoken)</li>
<li>Sales and Service oriented, with excellent problem solving and negotiation skills</li>
<li>Good communication and interpersonal skills</li>
<li>Good use of the Microsoft Office</li>
<li>Thorough understanding of the full range of banking products and services</li></ul></div></div>

Business Banking Assistant Relationship Manager (3824)

<div><div><div><b>Job Accountabilities</b></div>
<div>
<ul><li>Develop and create reporting processes, apply necessary controls, and maintain quality standards to deliver accurate dashboards supported by portfolio analysis.</li></ul>
<ul><li>Prepare and present analytical solutions with measurable business impact, ensuring compliance with agreed standards before submission.</li></ul>
<ul><li>Implement departmental guidelines and standard operating procedures for data usage and support collaboration with other stakeholders.</li></ul>
<ul><li>Contribute to the development of innovative data-driven approaches that generate business insights through analytics and visualization.</li></ul>
<ul><li>Execute queries, analyze results, and proactively address unanswered business issues to support retail business objectives</li></ul>
</div>
<div><b>Qualifications and Experience:</b></div>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, BIS or a related field
</li><li>For the Officer role: 0-2 years of experience in Risk Management
</li><li>Good understanding &amp; Know How for Python, Data Science, Access, Excel &amp; SAS</li><br>
<li>
</li></ul><div><b>Skills:</b></div>
<ul>
<li>Excellent command of English and Arabic languages (written and spoken)</li>
<li>Strong analytical skills
</li><li>Excellent communication skills</li>
<li>Excellent planning and organizing skills</li>
<li>Good Business Acumen of external market and up-to date market trends and practices</li></ul></div></div>

Retail Risk Data Analytics Officer (3818)

<div><div><div><div><p><b>KEY ACCOUNTABILITIES:</b></p>
<div>
<ul><li>Conduct phone calls to clients using the relevant agreed upon script to sell, cross sell, build and maintain relations with the existing and potential customers to achieve the set targets.</li></ul>
<ul><li>Adhere to the pre-set quality standards to provide consistent and a high-quality service to all customers to better enhance customer satisfaction.</li></ul>
<ul><li>Ensure reviewing the received documents from the Runners in a timely manner to maintain accurate records in alignment with work policies and procedures before submitting them to the Telesales Support Officers.</li></ul>
<ul><li>Track and report the daily activities and report it to the Telesales Supervisor in order to support further decision making.</li></ul>
<ul><li>Attend daily, weekly and monthly meetings with the Telesales Supervisor to ensure that the pre-set objectives are met and propose any enhancements to the process.
</li></ul><ul><li>Follow all the relevant approved department&rsquo;s policies, process and standard operating procedures and instructions sot that work is carried out in a control manner</li></ul>
<ul><li>Follow the day-to-day operations related to own jobs in the Telesales department to ensure continuity of work</li></ul>
<ul><li>Maintain a punctual and consistent attendance, professional appearance &amp; adherence to all relevant health &amp; safety procedures</li></ul>
<ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal EG Bank policies and code of conduct to maintain EG Bank&rsquo;s sound legal position and mitigate any potential risks</li></ul>
</div>
<p><b>Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Commerce or its equivalence.</li>
<li>0 to 2 years of experience, preferred exposure in Telesales, Contact Center or a related field</li>
<li>Experience within Banking Industry will be considered as an asset</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Good Command of English &amp; Arabic Languages</li>
<li>Good Computer skills</li>
<li>Strong Communication skills</li>
<li>Good basic selling skills</li></ul></div></div></div></div>

Telesales Officer - Outsource (3816)

<div><div><div><ul><li>Lead, coach the team through empower and motivate them to get them ready to support customers in the best way possible and provide expectational service</li></ul>
<ul><li>Conduct regular team meetings to communicate goals, provide updates, and address concerns to gather insights and ideas for process improvements.</li></ul>
<ul><li>Handle escalated customer inquiries or complaints, to ensure resolving issues promptly and effectively</li></ul>
<ul><li>Work collaboratively with cross-functional teams to implement changes and enhancements that increase efficiency, productivity, and customer satisfaction.</li></ul>
<ul><li>Monitor the performance, quality &amp; productivity for the team members by giving them feedback to secure high quality for all customer within all the service level agreement</li></ul>
<ul><li>Monitor incoming call queue (Real Time Display) and track inbound calls by measure performance with the key metrics to optimize efficiency and to ensure that Quality Assurance standards are met.</li></ul>
<ul><li>Adhere to the monitoring plan which is shared by the quality assurance team and perform all suggested action on time in accordance to the plan</li></ul>
<ul><li>Prepare monthly/annual results and performance report to be ready with the action plan based on the results to enhance the team overall outcomes and productivity.</li></ul>
<ul><li>Review Work Force Management plan of schedule distribution in daily, weekly and monthly basis to ensure that service level is achievable and smooth work continuity.</li></ul>
<ul><li>Work Closely with service provider in setting the agreed targets to ensure achieving the call center agent KPIs.</li></ul>
<ul><li>Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures.</li></ul>
<ul><li>Implement approved department policies, and procedures and monitor adherence so that work is carried out in a controlled manner.</li></ul>
<ul><li>Supervise the team to implement the day-today operations assigned for the department to ensure compliance with the established policies and procedures.</li></ul>
<ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal EG Bank policies and code of conduct to maintain EG Bank&rsquo;s sound legal position and mitigate any potential risks.</li></ul></div><br>
<p></p>
<p><b>
Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, or its equivalence.</li>
<li>Min 4 years of experience in Contact Center Field, Preferred exposure in Banking</li>
<li>Experience within Banking Industry will be considered as an asset</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Good command of English and Arabic languages (written and spoken)</li>
<li>Excellent leadership, decision making and negotiation skills
</li><li>Good communication skills</li>
<li>Excellent planning and organizing skills</li></ul></div></div>

Call Center Supervisor (3812)

Join EGBank and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.