Qureos Mentor

EGBank

<div><div><p><b>KEY ACCOUNTABILITIES:</b></p>
<div>
<ul><li>Promote EG-Bank Auto Loans product through selling, cross selling, to existing and potential customers to maximize the Bank&rsquo; market share and achieve the set budget</li></ul>
<ul><li>Resolve all customers&rsquo; complaints received and work on resolving all raised issues to ensure a better customer experience.</li></ul>
<ul><li>Prepare sales reports and advise Direct Sales Auto Loan supervisor with the sales progress and discuss weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.</li></ul>
<ul><li>Ensure that customers are aligned with all the products features through sharing the necessary information to avoid any customer dissatisfaction</li></ul>
<ul><li>Maintains a strong relationship with customers and work constantly on improving it, and ensures that service quality exceeds customers&rsquo; expectations and fulfills customers&rsquo; needs on a level that ensures preserving those customers.</li></ul>
<ul><li>Scan the market competition through identifying other bank&rsquo;s programs, and propose any required enhancement to the Auto Loan Supervisor to take forward with the relevant team<b>.</b></li></ul>
<ul><li>Follows all relevant approved department&rsquo;s policies, and procedures and monitors adherence so that work is carried out in a controlled manner</li></ul>
<ul><li>Follow the day-to-day operations related to the Sales Channel Department to ensure continuity of work</li></ul>
<ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal EG Bank policies and code of conduct to maintain EG Bank&rsquo;s sound legal position and mitigate any potential risks</li></ul>
</div>
<p><b>Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Commerce, Accounting or its equivalence</li>
<li>0 to 2 years of experience, preferred exposure in a sales job.</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Good command of English and Arabic languages (written and spoken)
</li><li>Good communication skills</li>
<li>Good Basic Selling skills</li></ul></div></div>

Auto Loans Direct Sales Officer - Outsource (3920)

<div><div><p><b>Job accountabilities</b></p>
<div>
<ul><li>Maintain accurate financial records to ensure reliable data for reporting and decision-making.</li></ul>
<ul><li>Manage accounts payable and receivable to maintain cash flow and meet financial obligations on time.</li></ul>
<ul><li>Perform periodic closing activities to deliver timely and accurate financial results.</li></ul>
<ul><li>Reconcile bank and balance sheet account to ensure accuracy and identify discrepancies early.</li></ul>
<ul><li>Prepare financial reports and statements to provide visibility on financial performance.</li></ul>
<ul><li>Ensure compliance with policies and regulations to reduce risk and maintain legal compliance.</li></ul>
<ul><li>Support audits with required documentation to ensure transparency and smooth audit processes.</li></ul>
<ul><li>Monitor expenses and support budgeting to control costs and improve financial planning</li></ul>
<ul><li>Maintain proper documentation and records to ensure audit readiness and easy access to data.</li></ul>
</div>
<p><b>Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Accounting, Finance, Commerce, or related field.</li>
<li>2-4 years of experience in accounting, with at least 1-2- years in an accounting or audit firm preferred.
</li></ul><p><b>Skills:</b></p>
<ul>
<li>Experience working in an accounting or audit firm</li>
<li>Strong knowledge in balance sheet preparation.</li>
<li>Basic knowledge of financial analysis and reconciliation</li>
<li>Strong understanding of accounting principles and financial reporting</li>
<li>Proficiency in Microsoft Excel and accounting/ERP systems</li>
<li>Analytical and problem-solving skills</li>
<li>High attention to detail and accuracy</li>
<li>Time management and ability to meet deadlines</li>
<li>Strong organizational skills</li>
<li>Good communication and interpersonal skills</li>
<li>Ability to work independently and within a team</li></ul></div></div><p></p>

Accountant (3911)

<div><div><div><div><div><div><p><b>KEY ACCOUNTABILITIES</b></p></div></div><div><br>
<div>
<p><b>Description</b></p></div></div><br>
<div>
<div> <div><ul><li>Support in evaluating received credit proposals for new credit facilities and renewal of existing facilities for SMEs Programs<b> </b>Companies through detailed analysis of the Company&rsquo;s credit worthiness by evaluating the company&rsquo;s financial statements, collateral coverage, guarantor support and credit lending history (if any) for credit approvals / rejection.</li></ul>
<ul><li>Conduct in depth analysis of credit bureau reports (I-score reports) and cash flow statements to be able to determine potential risk and profitability of the provided / granted credit facility.</li></ul>
<ul><li>Prepare and write credit proposals including supportive information of industry analysis to provide SMEs Programs Risk Manager with reliable information for credit decision making regarding the client&rsquo;s risk of default, credit rating and adequacy of the proposed financing.</li></ul>
<ul><li>Assist in Evaluating and providing the needed recommendations in restructuring unfavorable credit applications to ensure the effectiveness of the strategies</li></ul>
<ul><li>conduct an in-depth financial analysis of public and private financial data, market trends, and microeconomic conditions to provide management with highest quality risk assessments, credit research, and comprehensive analyses that guarantees risk adequate pricing at all times.</li></ul>
<ul><li>Stay updated with CBE regulations, market trends, regulatory changes and best practices to be able to provide sound credit decision.</li></ul></div></div><br>
</div><br>
<div><div><p><b>Policies, processes and procedures:</b></p>
<div>
<ul><li>Follow all relevant approved department&rsquo;s policies, and procedures and monitor adherence so that work is carried out in a controlled manner.</li></ul></div></div><br>
</div><br>
<div><div><p><b>Day-to-Day Management:</b></p>
<div>
<ul><li>Follow the day-to-day operations related to own jobs in the department to ensure continuity of work</li></ul></div></div><br>
</div><br>
<div><div><p><b>Compliance:</b></p>
<div>
<ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal EG Bank policies and code of conduct to maintain EG Bank&rsquo;s sound legal position and mitigate any potential risks</li></ul></div></div><br>
</div><br>
</div></div><p></p><div><div><div><div><p><b>6. QUALIFICATIONS, EXPERIENCE AND SKILLS</b></p></div></div><div><br>
<div>
<p><b>Qualifications and Experience:</b></p>
<div>
<ul><li>Bachelor&rsquo;s degree in Business Administration, Accounting, Economics, Commerce or any related field.</li></ul>
<ul><li>For the Credit Reviewer role from 1-3 years preferred with relevant experience, credit course is a must.</li></ul>
<ul><li>Experience within Banking Industry is a mandatory.</li></ul>
</div>
<p><b>Skills:</b></p>
<div>
<ul><li>Excellent command of English and Arabic languages (written and spoken)</li></ul>
<ul><li>Excellent decision making and negotiation skills
</li></ul><ul><li>Excellent communication skills</li></ul>
<ul><li>Excellent planning and organizing skills</li></ul>
<ul><li>Excellent Business Acumen of external market and up-to date market trends and practices.</li></ul></div></div></div></div></div></div></div><p></p>

SMEs Programs Risk Reviewer (3898)

<div></div><div><div><div><div><div><div><div><div><b>KEY ACCOUNTABILITIES</b></div></div></div><div><br>
<div>
<div><b>Description</b></div></div></div><div><br>
<div>
<div><ul><li><div>Ensure credit applications are processed within the approved time frame and approved lending parameters while maintaining deviation caps approved by policy.</div>
</li></ul>
<ul><li><div>Verify all credit applications related documents are complete and complying with approved policy and CBE regulations</div>
</li></ul>
<ul><li><div>Must be able to detect fraud applications &amp; ensure that good quality of credit applications is processed</div>
</li></ul>
<ul><li><div>Ensure the standard Operating Procedures for credit underwriting, verification, documentation, delegation is compliant with policy and any exceptions are to be regularly reported to management.</div>
</li></ul>
<ul><li><div>Communicate major deficiencies &amp; policy violations to direct manager to take the needed corrective actions to maintain a good healthy retail credit portfolio.</div>
</li></ul>
<ul><li><div>Provide the needed support with Recommendations with additions &amp; modifications to credit policy, product manual &amp; Operational procedures.</div>
</li></ul>
<ul><li><div>Thrive to maintain good healthy retail credit portfolio through checking various reports such as I-Score reports, CBE Negative list to check credit history and DBR calculations</div>
</li></ul>
<ul><li><div>Conducting contact point verification (CPV) with customer, STL/HR checks with employer, residence verification and mobile verification (If required by credit policy)</div>
</li></ul>
<ul><li><div>Ensure quality of service to Internal &amp; External customers by adhering to the committed turnaround time.</div></li></ul></div></div><br>
</div><br>
<div><div><div><b>Policies, processes and procedures:</b></div>
<div>
Follow all relevant approved department&rsquo;s policies, and procedures and monitor adherence so that work is carried out in a controlled manner.</div></div></div><div><br>
<div>
<div><b>Day-to-Day Management:</b></div>
<div>
Follow the day-to-day operations related to own jobs in the department to ensure continuity of work</div></div></div><div><br>
<div>
<div><b>Compliance:</b></div>
<div>
Comply with all relevant CBE regulations, banking laws, AML regulations and internal EG Bank policies and code of conduct to maintain EG Bank&rsquo;s sound legal position and mitigate any potential risks</div></div></div></div></div><br>
</div>
<p></p><br>
<br>
<div><div><div><div><div><div><b>5. COMMUNICATION &amp; WORKING RELATIONSHIPS</b></div></div></div><div><br>
<div>
<div><b>Internal: Retail Business, Portfolio management, Fraud unit, Legal, compliance,</b></div>
<div><b>
Collection, HR and internal Audit.</b></div>
<div><b>
External:</b> External Clients (call verifications)</div></div></div></div></div><br>
</div>
<p></p><br>
<br>
<div><div><div><div><div><div><b>6. QUALIFICATIONS, EXPERIENCE AND SKILLS</b></div></div></div><div><br>
<div>
<div><b>Qualifications and Experience:</b></div>
<div>
<ul><li><div>Bachelor&rsquo;s degree in Business Administration, Accounting, Economics or a related field.</div>
</li></ul>
<ul><li><div>For the Retail Credit Reviewer role 0-3 years of experience of relevant experience</div>
</li></ul>
<ul><li><div>For the Retail Credit Senior Reviewer role 3-5 years of relevant experience</div>
</li></ul>
<ul><li><div>Experience within the Banking Industry is preferred for the credit reviewer role and is a must for the senior reviewer role.</div>
</li></ul>
</div><div><b>Skills:</b></div>
<div>
<ul><li><div>Excellent command of English and Arabic languages (written and spoken)</div>
</li></ul>
<ul><li><div>Excellent decision making and negotiation skills
</div></li></ul><ul><li><div>Excellent communication skills</div>
</li></ul>
<ul><li><div>Excellent planning and organizing skills</div>
</li></ul>
<ul><li><div>Good Use of Microsoft office tools</div>
</li></ul>
<ul><li><div>Good Business Acumen of external market and up-to date market trends and practices</div></li></ul></div></div></div></div></div></div></div></div><p></p>

Retail Credit Reviewer - Senior Reviewer (3899)

<div><div><p><b>Job Accountabilities</b></p>
<div>
<ul><li>Identify existing and potential customer needs and provide them with the basic information on all Bank&rsquo;s products &amp; services.</li></ul>
<ul><li>Achieve assigned targets through promoting, selling and cross selling the bank&rsquo;s products and services to existing and prospective customers to achieve the preset sales budget.</li></ul>
<ul><li>Handle all the customers &rsquo;regardless of their segment requests/inquiries related to their accounts, products and services in a professional manner and ensure resolving them efficiently within the set TAT</li></ul>
<ul><li>Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.</li></ul>
<ul><li>Ensures that all customers&rsquo; profiles are updated through applying the KYC principle (Know Your Customers)</li></ul>
<ul><li>Analyze portfolio performance statistics to better understand customer behavior and plan for future activities in addition to providing insights and recommendations for the Retail Products Team</li></ul>
<ul><li>Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds</li></ul>
<ul><li>Introduce and promote alternative service channels to customers through explaining the relevant features of the online service and encourage them to use it to improve their journey perception about other banking services</li></ul>
</div>
<p><b>Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.</li>
<li><b>Relationship Officer:</b> 0 to 2 years of experience in customer service or any related field of work, banking experience is a plus</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Excellent command of English and Arabic languages (written and spoken)
</li><li>Excellent communication and Interpersonal skills
</li><li>Good Basic Selling skills for Relationship Officers and Advanced Selling skills for Senior Relationship Officers</li>
<li>Full awareness of the Bank&rsquo;s products and services</li>
<li>Excellent planning and organizing skills</li>
<li>Good awareness with external market trends and competition</li>
<li>Good Computer Skills</li>
<li>Good Analytical and Problem solving techniques</li></ul></div></div><p></p>

Customer Relationship Officer (3896)

<div><div><p><b>Job Accountabilities</b></p>
<div>
<ul><li>Identify existing and potential non-borrowing corporate customers needs and provide them with the basic information on all Bank&rsquo;s products &amp; services.</li></ul>
<ul><li>Achieve assigned targets through promoting, selling and cross selling the bank&rsquo;s products and services to existing and prospective non-borrowing corporate customers to achieve the preset sales budget.</li></ul>
<ul><li>Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.</li></ul>
<ul><li>Ensures that all non-borrowing corporate customers profiles are updated through applying the KYC principle (Know Your Customers)</li></ul>
<ul><li>Receives requests from the Trade Finance department (LCs, LGs, IDCs&hellip; etc.) and executes the required task in a timely manner within the agreed TAT</li></ul>
<ul><li>Contact and update the non-borrowing corporate customers on their delivery items (Certificates, Cheque books &hellip;. etc.) and returned ones when needed.</li></ul>
<ul><li>Review daily inflows / outflows of the assigned portfolio to retain non-borrowing corporate clients and avoid losing funds.</li></ul>
</div>
<p><b>Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.</li>
<li><b>Corporate Service Officer:</b> 0 to 2 years of experience in customer service or any related field of work, banking experience is a plus</li>
<li><b>Senior Corporate Services Officer:</b> 3 to 5 years of experience in customer service or any related field of work, banking experience is a must.</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Excellent command of English and Arabic languages (written and spoken)
</li><li>Excellent communication and Interpersonal skills
</li><li>Good Basic Selling skills for Service Officers and Advanced Selling skills for Senior Service Officers</li>
<li>Full awareness of the Bank&rsquo;s products and services</li>
<li>Excellent planning and organizing skills</li>
<li>Good awareness with external market trends and competition</li>
<li>Good Computer Skills</li>
<li>Good Analytical and Problem solving techniques</li></ul></div></div>

Corporate Service Officer-Corporate Service Senior Officer (3903)

<div><div><p><b>Job Accountabilities</b></p>
<div>
<ul><li>Achieve the assigned corporate targets for the Branch through walk-in customers, relationship building, existing customer base, companies and new to bank clients in a transparent &amp; ethical way.</li></ul>
<ul><li>Identify non- borrowing customers&rsquo; basic needs and Provide them with the basic information on all Bank&rsquo;s product and service to increase customer awareness and ensure high level of quality service.</li></ul>
<ul><li>Handle non-borrowing customers queries and complaints and ensure effective closure within the set TAT to ensure a high level of quality service</li></ul>
<ul><li>Contribute with the Branch Manager in setting the corporate sales plan , daily sales activities and action plan to market and sell the bank's corporate products and services in addition to maintaining a solid relationship with important/sensitive customers while Identifying promising prospects to increase the portfolio and ensure a continuous flow of sales revenue.</li></ul>
<ul><li>Coaches and advises subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote a sales and service driven culture.</li></ul>
<ul><li>Transfer knowledge, provide guidance, influence and act as a role model to subordinates and younger staff and ensure that all new hires learning process is applied smoothly.</li></ul>
<ul><li>Prepare and submit daily sales reports including sales activities and call reports to the Branch Manager to track daily sales performance and achievements versus the set budget in addition to providing any required recommendations when needed</li></ul>
</div>
<p><b>Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Commerce, Business Administration or its equivalence.</li>
<li>6 to 8 years of experience in sales or a relevant field, preferred exposure in Branches within Banking Industry, and leadership courses will be considered as an asset</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Good command of English and Arabic languages (written and spoken)</li>
<li>Good leadership, decision making and negotiation skills
</li><li>Good communication skills
</li><li>Good planning and organizing skills</li>
<li>Strong Business Acumen of external market and up-to date market trends and practices.</li></ul></div></div><p></p>

Commercial Service Head (3905)

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