Qureos Mentor

EGBank

<div><div><div><ul><li>Identify existing and potential customer needs and provide them with the basic information on all Bank&rsquo;s products &amp; services.</li></ul>
<ul><li>Achieve assigned targets through promoting, selling and cross selling the bank&rsquo;s products and services to existing and prospective customers to achieve the preset sales budget.</li></ul>
<ul><li>Handle all the customers &rsquo;regardless of their segment requests/inquiries related to their accounts, products and services in a professional manner and ensure resolving them efficiently within the set TAT</li></ul>
<ul><li>Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.</li></ul>
<ul><li>Ensures that all customers&rsquo; profiles are updated through applying the KYC principle (Know Your Customers)</li></ul>
<ul><li>Analyze portfolio performance statistics to better understand customer behavior and plan for future activities in addition to providing insights and recommendations for the Retail Products Team</li></ul>
<ul><li>Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds.</li></ul>
<ul><li>Introduce and promote alternative service channels to customers through explaining the relevant features of the online service and encourage them to use it to improve their journey perception about other banking services</li></ul>
</div>
<p><b>Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.</li>
<li><b>Retail Relationship Officer:</b> 0 to 2 years of experience in customer service or any related field of work, banking experience is a plus</li>
<li><b>Retail Senior Relationship Officer:</b> 3 to 5 years of experience in customer service or any related field of work, banking experience is a must.</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Excellent command of English and Arabic languages (written and spoken)
</li><li>Excellent communication and Interpersonal skills
</li><li>Good Basic Selling skills for Relationship Officers and Advanced Selling skills for Senior Relationship Officers</li>
<li>Full awareness of the Bank&rsquo;s products and services</li>
<li>Excellent planning and organizing skills</li>
<li>Good awareness with external market trends and competition</li>
<li>Good Computer Skills</li>
<li>Good Analytical and Problem solving techniques</li></ul></div></div>

Retail Customer Relationship Officer (3966)

<div><div><p><b>KEY ACCOUNTABILITIES:</b></p><br>
<p></p>
<div>
<ul><li>Identify existing and potential non-borrowing corporate customers needs and provide them with the basic information on all Bank&rsquo;s products &amp; services.</li></ul>
<ul><li>Achieve assigned targets through promoting, selling and cross selling the bank&rsquo;s products and services to existing and prospective non-borrowing corporate customers to achieve the preset sales budget.</li></ul>
<ul><li>Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.</li></ul>
<ul><li>Ensures that all non-borrowing corporate customers profiles are updated through applying the KYC principle (Know Your Customers)</li></ul>
<ul><li>Receives requests from the Trade Finance department (LCs, LGs, IDCs&hellip; etc.) and executes the required task in a timely manner within the agreed TAT</li></ul>
<ul><li>Contact and update the non-borrowing corporate customers on their delivery items (Certificates, Cheque books &hellip;. etc.) and returned ones when needed.</li></ul>
<ul><li>Review daily inflows / outflows of the assigned portfolio to retain non-borrowing corporate clients and avoid losing funds</li></ul>
<ul><li>Follows all relevant approved department&rsquo;s policies, and procedures and monitors adherence so that work is carried out in a controlled manner.</li></ul>
<ul><li>Follow the day-to-day operations related to own jobs in the Branch to ensure continuity of work</li></ul>
<ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal EG Bank policies and code of conduct to maintain EG Bank&rsquo;s sound legal position and mitigate any potential risks</li></ul>
</div>
<p><b>Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.</li>
<li>0 to 2 years of experience in customer service or any related field of work, banking experience is a plus</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Excellent command of English and Arabic languages (written and spoken)</li>
<li>Excellent communication and Interpersonal skills</li>
<li>Good Basic Selling skills for Service Officers and Advanced Selling skills for Senior Service Officers</li>
<li>Full awareness of the Bank&rsquo;s products and services</li>
<li>Excellent planning and organizing skills</li>
<li>Good awareness with external market trends and competition</li>
<li>Good Computer Skills</li>
<li>Good Analytical and Problem solving techniques</li></ul></div></div>

Corporate Services Officer (4069)

<div><div><p><b>Job Accountabilities</b></p>
<div>
<ul><li>Achieve the assigned targets for the Branch in both assets and liabilities to ensure that targets are met through walk-in customers, relationship building, existing customer base, companies and new to bank clients in a transparent &amp; ethical way.</li></ul>
<ul><li>Identify customer basic needs and Provide the individual customers with basic information on all Bank&rsquo;s product and service to increase customer awareness and ensure high level of quality service.</li></ul>
<ul><li>Handle customers queries and complaints and ensure effective closure within the set TAT to ensure a high level of quality service</li></ul>
<ul><li>Contribute with the Branch Manager in setting the sales plan, daily sales activities and action plan to market and sell the bank's products and services in addition to maintaining a solid relationship with important/sensitive customers while Identifying promising prospects to increase the portfolio and ensure a continuous flow of sales revenue.</li></ul>
<ul><li>Coaches and advises subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote a sales and service driven culture.</li></ul>
<ul><li>Transfer knowledge, provide guidance, influence and act as a role model to subordinates and younger staff and ensure that all new hires learning process is applied smoothly.</li></ul>
<ul><li>Prepare and submit daily sales reports including sales activities and call reports to the Branch Manager to track daily sales performance and achievements versus the set budget in addition to providing any required recommendations when needed.</li></ul>
</div>
<p><b>Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Commerce, Business Administration or its equivalence.</li>
<li>Min 5 years of experience in sales or a relevant field, preferred exposure in Branches within Banking Industry, and leadership courses will be considered as an asset</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Good command of English and Arabic languages (written and spoken)</li>
<li>Good leadership, decision making and negotiation skills
</li><li>Good communication skills
</li><li>Good planning and organizing skills</li>
<li>Strong Business Acumen of external market and up-to date market trends and practices.</li></ul></div></div><p></p>

Customer Service Head (4030)

<div><div><p><b>KEY ACCOUNTABILITIES</b></p>
<p><b>
Description</b></p><p><br>
<b>
Data Analytics:</b></p>
<ul>
<li>Creating new reporting process and quality</li>
<li>Reviewing generated performance of analytics solutions to impact overall business results</li>
<li>Setting the departmental vision and mission for the use of data in making key business decisions</li>
<li>Defines and building appropriate analytics models</li>
<li>Developing a training programs meant for improving the departmental Staff&rsquo; understanding of the use of data</li>
<li>Create new data-driven approaches for the purpose of generating business insights through data analytics, information visualization, and addressing unanswered business issues in a proactive manner</li>
<li>Validate, interpret, and create reports and presentations for senior management, departments heads, and relevant stakeholders</li>
<li>Ensure right dashboards and MIS Reports sent periodically.</li>
<li>Coaching and transferring knowledge and expertise to the team</li>
</ul>
<div><b>Data Modelling:</b></div>
<ul>
<li>Conduct robust validations of a wide variety of models against established standards, developing benchmark, challenger and replication models where applicable.</li>
<li>Providing projections of future client numbers, , and assessing how many underwriters will be needed in the sector</li>
<li>Perform financial modeling to design underwriting strategies that target company&rsquo;s risk and return targets.</li>
<li>Create analytical datasets by performing exhaustive descriptive analysis, data cleansing and normalization, and investigation of business rules</li>
<li>Support the implementation and testing of underwriting strategies in credit decision engines and assist in developing predictive scoring models, segmentation schemas, underwriting rules and model validations.</li></ul><br>
<p></p>
<div><b>
Qualifications and Experience:</b></div>
<div>
<ul><li>Bachelor&rsquo;s degree in Business Administration, BIS or a related field.</li></ul>
<ul><li>10-12 years of experience in Data Analytics Field,</li></ul>
<ul><li>Experience within Banking Industry will be considered as an asset</li></ul>
<ul><li>Expert in Python, Data Science and SAAS</li></ul>
</div>
<div><b>Skills:</b></div>
<div>
<ul><li>Strong computer and presentation skills</li></ul>
<ul><li>Ability to manage multiple projects and work well under pressure</li></ul>
<ul><li>Strong interpersonal, communication, analytical, Creativity, negation and organizational skills</li></ul>
<ul><li>Strong analytical skills and strategic orientation.</li></ul>
<ul><li>Expert knowledge on credit compliance and risk management</li></ul>
<ul><li>Expert knowledge of Market best practice in Risk Management for all Retail Portfolios.</li></ul>
<ul><li>Sound writing, reviewing, analyzing and editing skills with attention to details and accuracy.</li></ul>
<ul><li>Critically analyzing processes and suggesting areas for improvement.</li></ul>
<ul><li>Strong Technical skills in data mining/transformation tools.</li></ul></div></div></div>

Retail Data analytics & Risk Modelling Head (3993)

<div><div><p><b>KEY ACCOUNTABILITIES:</b></p>
<div>
<ul><li>Implement the sales plan set for the Auto Loans team and supervise the team towards achieving the set business goals and targets.</li></ul>
<ul><li>Track the performance of the Auto Loans officers, in addition to monitoring their productivity, training and work on developing their skills on the job to achieve the set goals.</li></ul>
<ul><li>Promote EGBANK Auto Loans products through direct and cross selling to achieve the bank&rsquo;s goals and increase its market share.</li></ul>
<ul><li>Maintain a strong relationship with EGBANK Auto Loans customers and ensures that service quality exceeds customers&rsquo; expectations and fulfills their needs on a level that ensures preserving those customers.</li></ul>
<ul><li>Adhere to the bank policies, procedures and instructions and practice the required controls in order to avoid any fraudulence.</li></ul>
<ul><li>Gather feedback from the local market needs and the offers presented by the other competitors, and provide suggestions and enhancements to the Auto Loans Manager.</li></ul>
<ul><li>Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures.</li></ul>
<ul><li>Implement the approved department policies, and procedures and monitor adherence so that work is carried out in a controlled manner.</li></ul>
<ul><li>Supervise the team to implement the day-to-day operations assigned for the department to ensure compliance with the established policies and procedures.</li></ul>
<ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal EG Bank policies and code of conduct to maintain EG Bank&rsquo;s sound legal position and mitigate any potential risks</li></ul></div><br>
<p></p>
<p><b>
Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Commerce or its equivalence.</li>
<li>3 to 6 years of experience in the sales field</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Good command of English and Arabic languages (written and spoken)</li>
<li>Good leadership, decision making and negotiation skills
</li><li>Good communication skills</li>
<li>Sales &amp; Target Oriented, ability to plan and set deadlines</li></ul></div></div>

Auto Loans Direct Sales Supervisor (3980)