Business Banking Customer Intelligence and Analytics Manager

We are seeking a Business Banking Intelligence & Analytics Manager who can turn complex data into actionable insights that drive growth and enhance customer engagement. In this strategic role, you will collaborate with Business, Digital Marketing, Product, CRM, and Technology teams to support data-driven decisions, optimize customer journeys, and improve commercial performance. Beyond reporting, this role focuses on understanding customer behavior, identifying growth opportunities, preventing churn, and measuring performance.

If you think you have the following qualifications;

• Bachelor’s or Master’s degree in Statistics, Economics, Engineering, Business Analytics, or a related field
• 6+ years of experience in customer analytics, experience in business development, data analysis, financial modeling, and/or business intelligence.
• Strong analytical mindset with proven problem-solving skills
• Proficiency in data analysis tools such as SQL, SAS, Cognos, PowerBI, and Excel.
• Strong understanding of financial principles and practices.
• Excellent communication skills and ability to work effectively with cross-functional teams.
• Strong analytical thinking with the ability to connect data insights to business outcomes
• Experience in banking, financial services, or large-scale customer portfolios is a strong plus

If you think you may take charge of the following responsibilities;

• Analyze customer behavior, lifecycle, and product usage to identify growth, retention, and cross-sell opportunities
• Monitor customer activity, churn signals, and engagement drivers
• Translate complex data into clear business insights and recommendations
• Support personalized and data-driven customer journeys
• Track portfolio performance and customer value evolution
• Own and maintain dashboards and regular reporting (BI tools, Cognos, etc.)
• Knowledge of SQL, Python, or advanced analytics tools
• Ensure analytics outputs are actionable, not just descriptive

If you are a self-starter with a passion for intelligent decision-making, we encourage you to apply for this exciting opportunity to join our team as a Business Banking Intelligence & Analytics Manager

What We Offer:

At ING, we believe your work should inspire and fulfill you. That’s why we prioritize every detail to ensure you have an exceptional experience:

You First Become Your True Self, Then an INGer:

• Flexible and hybrid working models , including remote options every third week of the month and during summer.
• 14 days of welcome leave in your first year—don’t wait to pursue your dreams!

Continuous Growth and Development:

• Access to global and local learning opportunities through ING Academy, LearnUp , and certification programs with leading universities.
• Opportunities to contribute to innovative projects both locally and globally while advancing personally and professionally.
• Flexible career experiences await you through Short-Term Assignments (STA), Long-Term Assignments (LTA), Mini Career opportunities, Double Major (Çifte Kariyer), Turuncu Misafir, and Global STA/LTA programs , designed to enhance your skills and broaden your experience across different teams, departments, and international locations.
• When you step into a managerial role at ING, our exclusive RISE Leadership Program empowers you to lead with confidence. Centered around technology and people, RISE equips ING leaders with advanced skills and a strategic mindset to navigate and thrive in a dynamic environment.

A Dynamic and Supportive Work Environment:

• An informal and collaborative culture where your ideas and innovations are valued.
• Social clubs, celebrations, and events to help you balance work and fun.

We Care About You:

• Comprehensive health insurance for you and your loved ones.
• Private pension plans to help you achieve your future goals.
• On-site amenities like a gym, coffee shops, a hairdresser, and more to simplify your daily life.

At ING, we’re dedicated to helping you achieve your goals by embracing flexibility, growth, and innovation.

For more information about our Orange Culture , click here now:

If you want to do your thing and explore the life while working don’t miss this opportunity!

Candidates are expected not to share any sensitive personal data.