Business Development and Client Servicing

Key Responsibilities: 1. Client Relationship Management: • Build and maintain strong relationships with key clients and stakeholders. • Act as the main point of contact for all the clients handled by you, addressing their needs and concerns promptly and professionally. • Conduct regular meetings and communication with clients to understand their objectives, provide updates, work with them to finalize the designs and gather feedback. 2. Business Development: • Participate in client presentations and pitches, showcasing the company's capabilities and unique selling propositions. • Develop and implement strategies to increase client retention and expand the company's presence within the industry. • Identify opportunities to expand business opportunities with existing client and pitch potential clients. 3. Tactical Planning: • Execute the company's client servicing strategies, aligning them with overall business goals of the client. • Identify market trends and customer demands to develop innovative approaches and service offerings. • Analyze industry competition and promote strategies to maintain a competitive edge. 4. Project Management: • Oversee the planning and execution of events to ensure client satisfaction and successful outcomes. • Collaborate with internal departments (such as operations, logistics, creative, and finance) to ensure seamless event execution. • Monitor project timelines and budgets to ensure adherence to client requirements and company profitability. 5. Quality Assurance: • Set and maintain high service standards, ensuring consistent delivery of quality services to clients. • Implement and adhere to SOPs to measure self-improvement. • Handle any escalations or complaints, working towards satisfactory resolutions. 6. Financial Management: • Monitor and manage the project / event budget and expenses with precision. • Ensure event wise budget closure