Business Development Manager

You will own and grow relationships with strategic clients (e.g. retail chains, real estate developers, corporates, government entities) who partner to deploy a technology-enabled recycling / reward-platform solution. You will ensure client satisfaction, maximise account revenue, and act as a bridge between customer needs and product/operational teams.

Key Responsibilities

• Manage a portfolio of high-value clients: onboarding, maintaining relationships, and retention.
• Identify upsell and cross-sell opportunities within existing accounts.
• Develop account plans for each strategic partner: set targets, KPIs, action plans.
• Serve as the main point of contact: coordinate between internal teams (product, operations, logistics, onboarding, support) and clients.
• Negotiate contract renewals, pricing, service level agreements, and terms.
• Forecast account performance & revenue; collaborate with sales leadership on pipeline and forecasts.
• Provide feedback from clients into product / service improvements.
• Present regular reports to senior management on account health, risks, opportunities.
• Stay informed on market trends, sustainability / recycling policy developments, competitive landscape.

Required Skills & Experience

• Bachelor's degree in Business, Engineering, Environmental Science, or related field.
• 5+ years of experience in Key Account Management, B2B sales, or client success - ideally with technology / hardware / environmental services.
• Proven track record of managing large accounts and delivering revenue growth.
• Strong negotiation, contract management, and presentation skills.
• Excellent stakeholder management; able to work cross-functionally.
• Analytical mindset: comfortable with data (KPIs, forecasts, metrics) to measure performance.
• Passion for sustainability, circular economy, or environmental impact initiatives is a plus.
• Fluent in English; additional regional languages are a bonus.