Business Development Officer

Job Title

Business Development Officer / Holiday Homes

Short-Term Rentals / Holiday Homes (Airbnb & Booking Platforms)

Job Summary

We are seeking a proactive and customer-focused Guest Relations Officer / Admin to manage guest experiences across our short-term rental portfolio. The role is responsible for ensuring smooth check-ins and check-outs, handling guest communications, maintaining accurate records, and coordinating with internal teams to deliver an exceptional guest experience.

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Key Responsibilities

Guest Relations

• Welcome guests and assist with check-in and check-out procedures.
• Ensure a smooth and pleasant arrival and departure experience for all guests.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Conduct courtesy calls and follow-ups to monitor guest satisfaction.
• Promote available facilities and services to enhance the guest experience.

Operations & Coordination

• Coordinate with housekeeping, maintenance, and other departments to resolve issues and ensure service quality.
• Arrange guest requirements and special requests when needed.
• Ensure service standards are consistently met across all properties.

Administration & Systems

• Maintain accurate guest profiles and update preferences in the system.
• Manage bookings and availability through online booking platforms.
• Use CRM / PMS systems (e.g., Hostaway, Avantio, or similar) to manage reservations and guest data.
• Ensure all records and reports are updated accurately and on time.

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Working Conditions

• Working Days: Monday To Saturday
• Working Hours: Monday To Friday 9 to 6
• Saturdays 10:00 AM to 4:00 PM
• Salary Range: AED 4,000 – 5,000

(depending on experience)

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Qualifications & Requirements

Experience & Knowledge

• Previous experience in guest relations, reception, or customer service (hospitality or short-term rentals preferred).
• Hands-on experience with booking platforms such as Airbnb and Booking.com.
• Familiarity with CRM / Property Management Systems (Hostaway, Avantio, or similar).
• Strong understanding of short-term rental operations.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• High emotional intelligence and a guest-centric mindset.
• Ability to manage multiple stakeholders simultaneously.
• Problem-solving skills with attention to detail.

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Personal Attributes

• Client-focused and service-oriented
• Calm under pressure
• Highly organized and detail-oriented
• Professional, friendly, and reliable

Spoken Languages

• English (Proficiency Level )

Other languages are a plus not Mondatory

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month