Business Development & Operations Manager (Call Center / BPO)

We’re Hiring – Business Development & Operations Manager (Call Center / BPO)

Location: Islamabad

Joining: Immediate

We are setting up a new Call Center (15–20 seats) and looking for an experienced Business Development & Operations Manager with strong knowledge of BPO industry + call center technologies.

What You’ll Do

• Acquire call center/BPO projects (domestic & international).
• Set up and manage operations, call center processes, and agent training.
• Support in technical setup (cloud telephony, dialers, CRM integration).
• Lead and monitor a team of agents and ensure smooth delivery.
• Prepare reports, KPIs, and client updates.

What We’re Looking For

• 1–2 years of experience in a call center/BPO role (business development + ops).
• Understanding of cloud-based dialers, VoIP, CRM tools.
• Strong communication and client relationship skills.
• Entrepreneurial mindset & ability to work in a fast-paced startup setup.
• Immediate availability.

Compensation

• Base Salary: 70k-150k
• Incentives/commissions on client acquisition.

If you have experience in growing call centers, acquiring projects, and managing both business & operations, we’d love to talk.

Job Type: Full-time

Pay: Rs70,000.00 - Rs150,000.00 per month

Work Location: In person