Business Development Representative -- Senior Care (Community Liaison)

Job Overview

Job Summary:

Under the supervision of the Operations Manager, contacts, presents, and develops referral and individual relationships in the Senior Home Care Market to ensure a high volume of referrals. Conversion of inquiries from prospective clients to in-home visits. Conduct in-home assessments with prospective clients leading to sale of service and reporting client needs to scheduling department for initiation of services. Responsible for logging results on a weekly basis. Attend routinely held sales meetings to discuss successes and opportunities, and revisit Sales/Networking/Business Plan.

This is a full-time position with flexible hours. Typically works routine hours 8:00 AM – 4:30 PM, Monday thru Friday. However, flexible hours are required as some evenings and weekends are necessary because of client availability.

Qualifications:

Empathy and the ability to comprehend the challenges associated with aging are essential for this position. Additionally, this position requires an individual who can fully support and work towards the mission of Comfort Keepers.

A four-year degree in health care, inter-personal relations, geriatric care, social services or sales field and two years related sales experience and/or training preferred.

Requires proficiency in Microsoft Office and comfort level in communication with email, iPhone, and iPad.

Must possess and demonstrate excellent communication skills as well as positive professional, business image.

Must possess proficient writing skills in order to adequately communicate client needs to client care/schedulers/caregivers.

This position will require an individual who is outgoing and has a positive demeanor. Also requires someone who enjoys working in a fast-paced environment with our extraordinary seniors and caring staff. Individuals who possess strong interpersonal and organizational skills, enjoy a dynamic work environment, can work independently as well as with their team, are encouraged to apply.

Essential Functions:

• Develops a networking schedule for new and existing referral sources to develop, maintain and grow partner relationships.
• A minimum number of networking calls are made each week per the assessment schedule.
• Conducts regular marketing visits and represents Comfort Keepers at seminars, senior fairs and other public events.
• Schedules and conducts In-Home visits with prospective clients; Initiates service start-up with client agreements and other paperwork.
• Assists clients in determining type and duration of services necessary to meet client needs.
• Communicates new client assignments to Scheduler and Client Care Coordinator.
• Prepares comprehensive and detailed new client information necessary to establish service.
• Introduces caregivers to new clients as required.
• Develops a networking schedule for new and existing referral sources to develop, maintain and grow partner relationships.
• Conducts regular marketing visits and represents Comfort Keepers at seminars, senior fairs and other public events.
• Attempts to arrange high-level meetings with Owner(s) and executive level, human resources and geriatric care or services personnel of outside referral sources.
• Routinely interacts with other personnel such as clients, family members, community providers, and care managers.
• Responsible for tracking all networking efforts, prospects, and in-home visits.

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Monroeville, PA 15146