Business Development Specialist

Job Description

English x Arabic Trainer – Conversion & Retention

Location: Istanbul, Turkey

Employment Type: Full-Time

Department: Conversion & Retention Training

About the Role

We are looking for a CFD Sales Training Specialist responsible for training and developing our Conversion and Retention teams , ensuring they gain strong product knowledge, effective sales techniques, and—most importantly—a complete understanding of compliant sales practices when interacting with retail clients.

The role focuses equally on:

• Improving overall conversion & retention performance
• Ensuring all agents follow correct risk disclosures and permitted language

If bilingual (English x Arabic) candidates are available, they are preferred. However, we will consider hiring two individuals if needed.

Key Responsibilities

1. Sales Training with a Strong Compliance Focus

• Train agents on CFD products, leverage, margin, and risk, ensuring they can explain each point clearly and transparently.
• Provide deep training on what constitutes compliant vs. non-compliant sales behaviour based on regulatory requirements.
• Ensure agents fully understand:
• Allowed vs. prohibited claims
• Correct risk wording
• Avoiding financial advice
• Avoiding misleading, aggressive, or manipulative language
• Proper handling of vulnerable clients
• Deliver onboarding training for all new agents joining Conversion and Retention.

2. Ongoing Coaching & Performance Improvement

• Monitor live and recorded sales calls to assess performance and compliance.
• Provide structured feedback sessions focusing on both sales effectiveness and correct conduct .
• Conduct regular role-play sessions (objections, difficult clients, compliant upselling).
• Identify individual and team weaknesses and provide targeted improvement plans.
• Support agents in achieving KPI improvements while maintaining regulatory standards.

3. Alignment with Team Leaders & Management

• Work closely with TLs and Management to identify training needs.
• Adapt training plans based on performance trends and regulatory updates.
• Assist in maintaining consistent messaging, scripts, and sales communication flows across the department.

Requirements

• Experience in Conversion or Retention within the CFD/Forex industry is a must.
• Prior experience as a Trainer, Team Leader, Coach, or Senior Agent.
• Strong knowledge of CFDs, trading concepts, and risk disclosures.
• Excellent communication and presentation skills.
• Ability to train with a balance of sales performance and compliance focus.
• Fluency in English and/or Arabic (bilingual preferred).
• Strong organizational skills and attention to detail.

What We Offer

• Full relocation package.
• Company-provided accommodation.
• Transportation provided.
• Company-provided visa
• Flight tickets covered for the entire duration of employment.
• Attractive salary package + performance bonuses.
• Opportunity to work with a strong, experienced core team.
• Professional development and growth opportunities.
• Supportive and multicultural work environment.