Business Intelligence Analyst

Position Overview

Support the business with the design, evaluation, and implementation of BI requirements. Collaborate with stakeholders across all key departments and build a solid understanding of the systems and processes that drive the business. Essential to this role is the ability to understand the needs of a department and translate them to effective BI that can inform and drive business decision-making. Responsible for analyzing information requests, proposing, developing & implementing automated solutions via Microsoft SQL and Power BI for information delivery as well as providing maintenance to current reports & information processes.

Key Responsibilities

• Work with PMs and Business Stakeholders to develop reporting solutions.

• Translate business requirements into clear and concise functional specifications for technical items.

• Interact with business stakeholders in order to promote & expand knowledge of Business Intelligence.

• Translate business requirements into specifications that will be used to drive data warehouse and/or data mart design and configuration.

• Comply with 90% of the service level in ticket or request closures depending on the app in which the requirements are tracked.

• Attend recurrent & ad-hoc internal & external meetings, reviews, and presentations.

• Contribute PSP / DMAIC sessions with data and suggestions.

• Participate in optimization exercises as per Data Warehouse direction.

• Analysis of information in generated reports, ensuring the accuracy and consistency of data, as well as the need for on-time and multi-dimensional level reporting.

• Ensure proper data configuration and change controls are implemented.

• Synthesize current BI or trend data to support recommendations for action.

• Coordinate maintenance and updates of BI tools, databases, dashboards, or processes.

• Participate in agile teams and workgroups by contributing with data, facts, and suggestions, being positive and proactive and having a desire for applying continuous improvement processes.

• Act as strategic consultant and liaison between internal clients and Data Management

• Perform duties with moderate to low supervision.

• Analyzing and alerting various factors that impact the achievement of communication and effectiveness goals set by each Client.

• Attend recurrent training published by the Client/Company on a regular basis.

• Work closely with change management to minimize the impact of incidents related to changes.

• Be a true team member in Teleperformance–focused on the success of the company and the wellbeing of the team.

• Interaction with other departments in order to improve and maximize the project(s) results.

• Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).

• Act with initiative, make things happen.

Required Qualifications Education and specific Training

• Bachelor’s Degree (at least in progress) preferably in a technical or engineering field.

• Desirable careers: Computer Science, MIS, Data Science, Programming, Business Analytics, and related careers.

Work Experience

• 6 Months Experience in a Call Center Position, ideally WFM.

• 6 Months and above experience using Power BI.

• 6 Month Experience using SQL, MySQL or Oracle desirable.

• Advanced knowledge of Microsoft Office

• Working knowledge of Flow and PowerApps is highly desirable.

• Basic knowledge in any programming language.

Soft Skills & Other Requirements Technical Skills

• Strong communication skills and proficiency in English

• Advanced Excel level

• Power BI / DAX

• Microsoft SQL Server Management Studio

• Visual Basic and Macros desired.

• Basic knowledge of language oriented to objects preferred.

• Advance Statistical Knowledge

Competencies and specific skills

• Analytical Ability

• Achievement Orientation

• Communication Skills

• Continuous Improvement Mindset

• Customer Orientation

• Initiative Customer

• Interpersonal Skills

• Learning Abilities

• Planning and Organization

• Problem Solving

• Teamwork