Business Intelligence Analyst II

Job Description:

Our Opportunity:

Chewy is seeking a Business Intelligence Analyst II to support Merchandising and Supply Chain leadership by owning the operational metrics used to manage Dropship performance and Delivery Experience outcomes. This role sits at the intersection of data, operations, and decision-making, ensuring leaders have accurate, timely, and actionable insights to run the business. Locations include Boston, MA, Minneapolis, MN, Bellevue, WA, or Plantation, FL.

The ideal candidate is not just a report builder. They take end-to-end ownership of metrics, understand how data connects to customer impact and operational tradeoffs, and proactively surface risks and opportunities across the Dropship network.

What You'll Do:

This role owns analytics and operational metrics for Chewy’s Dropship business, a distinct fulfillment channel with different cost structures, risk profiles, and customer experience dynamics than Core Fulfillment Network. You will support Merchandising and Supply Chain leadership by providing the metrics and insights used to manage vendor execution, delivery performance, and customer outcomes at scale.

Day to day, you will investigate complex, ambiguous data questions specific to Dropship, connect vendor behavior to delivery and CX outcomes, and translate findings into clear narratives that drive action. This is a high-visibility role with direct exposure to leadership decisions around vendor strategy, network risk, and customer experience tradeoffs.

What You'll Need:

• A bachelor's, master’s degree in information technology, engineering, statistics, computer science, business with analytics focus, or related field, or equivalent working experience.

• 4 plus years of related full-time experience in an analyst role working on a business team, preferably in e-commerce or retail industry.

• Advanced knowledge of SQL and prior experience with data modelling and performance tuning techniques are a must-have.

• Experience with ETL techniques and BI tools (Tableau, KNIME, Control M, SSIS, Alteryx etc.) used for data transformation.

• Monitor data pipelines for accuracy, missing data, enhancements, and any other changes.

• Reconcile data issues between various systems and find opportunities drive improvements.

• Solid knowledge on using data visualization tools (preferably Tableau) working with multiple data sources and several dashboards.

• Lead quality control and testing initiatives for deliverables produced by Analytics team.

• Demonstrable success in interpreting data and analyzing results using statistical techniques and presenting findings to business partners across the organization.

• Experience applying statistical techniques such as hypothesis testing, correlation, classification, regression, and time series forecasting.

• Experience using machine learning frameworks in R or Python to drive process improvement is a big plus.

• Conceive, develop, and implement analytics solutions to complex business problems

• Work with cross-functional stakeholders in defining and documenting requirements for building high quality and impactful data products.

• Experience with Git, Jira, and Confluence to manage source code and track project development.

• Develop and deliver communication and training plans on data analytics capabilities, standards, and processes.

• Lead the evaluation, implementation and deployment of emerging tools and technologies to improve productivity.

• Passionate about leveraging data to drive innovation within a fast-paced and ambiguous environment.

• Current permanent US. work authorization required.

The base salary range for this role is $87,000 - $130,000.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.