Business Intelligence Engineer, Grocery Retail & In-Store Experience (GRAISE)

As a Business Intelligence Engineer II on the Amazon Worldwide Grocery team, you will support analytics and metrics dashboards for in-store products including Amazon Dash Carts, Point of Sale, Self Checkout, Digital Displays, and more. You will partner with product management teams to drive key business decisions, monitor service health, and measure customer engagement through data-driven insights.

Key job responsibilities
Design, develop, and maintain analytics dashboards and reporting solutions that provide actionable insights for in-store product performance

• Partner with product managers to define key metrics and success criteria for Amazon Grocery in-store technologies
• Build and optimize data pipelines to ensure accurate and timely data collection from multiple sources
• Analyze complex datasets to identify trends, anomalies, and opportunities for product improvement
• Create visualizations that effectively communicate insights to technical and non-technical stakeholders
• Monitor service health metrics and develop alerting mechanisms for critical KPIs
• Support A/B testing initiatives to measure the impact of product changes on customer engagement
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions

About the team
The Grocery Retail and In-Store Experience team owns the products that power checkout and in-store customer engagement, helping shopper save time and money, and enabling store associates to do their jobs more effectively. Products include Dash Cart, Self-Checkout (SCO), Point of Sale (POS), Electronic Shelf Labels, Digital Displays, In-Store Mode for the Amazon app, and more.