Business Launch Advisor

KEY RESPONSIBILITIES

1. Generate and manage inbound sales inquiries from multiple channels including phone calls, emails, chat, walk-ins, referrals, and events.

2. Provide professional, consultative guidance to clients regarding company formation, business activity selection, licensing options, visa eligibility, and relevant regulatory frameworks.

3. Follow up on all leads promptly and update lead status, actions, and client notes consistently in the CRM (Zoho).

4. Maintain a high conversion rate by qualifying leads accurately, addressing objections confidently, and closing deals efficiently.

5. Respond promptly to client calls, emails, and WhatsApp messages in alignment with the department’s 24/7 operational coverage and communication standards.

6. Adhere to internal SLA standards for response times across all communication channels, including calls, emails, WhatsApp, chat, and face-to-face interactions.

7. Actively support and follow internal Face-to-Face Interaction SOPs to maintain service consistency and professionalism.

8. Coordinate closely with internal teams to ensure seamless handling of client requests, documentation, and service delivery.

9. Attend networking events, exhibitions, and partner activations to build lead pipelines beyond marketing-generated inquiries.

10. Provide accurate and transparent information about license packages, pricing, timelines, and setup processes tailored to client needs.

11. Guide clients from initial inquiry through to final company incorporation and visa processing, ensuring a smooth and informed journey.

12. Maintain deep knowledge of product offerings, current promotions, and competitor packages by conducting regular mystery shopping and market analysis.

13. Manage and update the CRM to reflect real-time progress, status, and key communication with prospects and converted clients.

14. Deliver monthly performance reports covering number of leads, conversions, lost opportunities, and performance against targets.

15. Meet or exceed assigned monthly and quarterly sales targets as agreed with the Business Development Manager.

16. Act as a brand ambassador, representing the company with professionalism, confidence, and full product knowledge at all times.

17. Maintain the highest standards of grooming, personal presentation, and business etiquette in all client-facing engagements.

18. Demonstrate ownership of client satisfaction from sign-up through handover, actively resolving any service issues with a solution-oriented mindset.

19. Maintain a positive attitude under pressure and ensure all clients are treated with courtesy, honesty, and professionalism.

20. Encourage satisfied clients to leave positive Google reviews as part of contributing to the company's online reputation and service credibility.

21. Prepare ad-hoc tasks, reports or documentation as requested by the line manager.

QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES

Educational Qualifications

· Bachelor’s degree in business administration, Sales, Marketing, or a related field.

· Additional certifications in sales, CRM, or customer engagement are a plus.

Years and nature of Experience

· 2–4 years of experience in consultative sales, business setup advisory, or client-facing roles in high-performance environments.

· Experience working in free zones, business formation, or service-based industries (e.g., hospitality, real estate, banking) is preferred.

· Familiarity with CRM systems (e.g., Zoho) and sales tracking tools.

Technical Skills

1. Strong working knowledge of CRM systems and sales pipelines (preferably Zoho CRM).

2. Proficiency in Microsoft Office Suite, especially Excel and Outlook.

3. Comfortable navigating business setup platforms and online licensing portals.

4. Basic reporting and performance analysis capabilities.

5. Understanding of UAE company formation processes, free zone structures, and visa frameworks is an advantage.

Core Competencies & Soft Skills

1. Strong consultative sales and persuasive communication skills.

2. Excellent follow-up discipline and ability to manage multiple leads simultaneously.

3. High responsiveness, ownership, and time management.

4. Ability to explain complex business setup information clearly and confidently.

5. Client-focused mindset with empathy, professionalism, and service orientation.

6. Strong interpersonal and presentation skills, both in-person and online.

7. Adaptability in a fast-paced, target-driven environment.

8. Resilience and positivity under pressure or client objections.

9. Attention to detail when providing pricing, documentation, or compliance guidance.

10. Team player with initiative and the ability to work independently.

Language Skills

· Fluent in English.

· Knowledge of additional languages such as Arabic, Hindi, or Urdu is an asset.

Job Type: Full-time

Application Question(s):

• This position is in Dubai South, Are you comfortable travelling there every day for work?
• What is your expected salary?
• Have you worked with any free zone company formation before?
• Can you join immediately?

Experience:

• Sales: 2 years (Preferred)