Business Office Director (Senior Living)

Business Office Director – DV-Castle Hills AL/MC
Location: Lewisville, TX

Schedule: Monday–Friday, 8:00 am – 5:00 pm.

Compensation: $65k base + 10% bonus

About the Opportunity

This modern AL/MC community in Lewisville, TX, supported by Lonestar as its capital partner, offers an exciting opportunity for a skilled professional to take ownership of critical business operations. With a technology-forward environment, the community leverages tools such as Vitals, TELS, DSSI, SQL, Power BI, APTEXX, Outlook, and Teams to drive efficiency and success.

The ideal candidate will be detail-oriented, comfortable working across multiple software platforms, and confident balancing financial, HR, and compliance responsibilities. This is a chance to join a supportive leadership team within a growth-focused ManCo, where tech-driven operations and strong organizational backing set the stage for long-term impact and career growth.

Discovery Management Group is seeking an experienced Business Office Director to oversee the financial, HR, and business operations functions at DV-Castle Hills AL/MC. This position ensures accuracy and compliance in payroll, billing, accounts payable, and resident records, while also supervising concierge services and supporting recruitment, onboarding, and team member engagement.

We are looking for a detail-oriented, organized professional who can:

• Oversee all business office functions, including billing, accounts payable, and payroll.
• Ensure compliance with corporate policies, regulatory requirements, and financial controls.
• Support human resources processes, including recruiting, onboarding, orientation, and team member relations.
• Partner with Executive Directors and department managers to support business needs and staff development.
• Provide excellent service to residents, families, and staff while maintaining confidentiality and accuracy.

About Discovery Management Group

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.

Your Role: Business Office Director

As Business Office Director, you will manage the daily operations of the business office while supervising concierge services. This includes oversight of accounts payable, billing, payroll, resident account management, and HR support. You’ll collaborate with department leaders and regional HR to ensure compliance, streamline processes, and create a supportive team environment.

Responsibilities

• Prepare and submit documentation for resident move-ins, transfers, billing changes, and ancillary charges.
• Manage cash controls, deposits, and bank reconciliations.
• Oversee accounts payable and ensure accurate assignment of expenses.
• Process payroll, maintain HRIS data, and ensure compliance with HR policies.
• Support recruitment efforts, job postings, background checks, and onboarding.
• Conduct orientations and ensure new hires complete regulatory and corporate requirements.
• Maintain resident, vendor, and financial records in compliance with policy.
• Interface with residents and families on billing and collections.
• Supervise concierge staff and ensure positive front-office service.
• Lead or participate in Safety Committee and team member engagement initiatives.
• Support audits, SOX compliance, and corporate reporting.

Qualifications

• Bachelor’s degree in Accounting (preferred) with at least one year of related experience, or Associate’s degree in Accounting with two to three years of related experience.
• Experience with accounts payable, payroll, billing, and financial reporting.
• Knowledge of HR processes, including recruitment, onboarding, and employee relations.
• Strong organizational, problem-solving, and communication skills.
• Proficiency with Microsoft Office, accounting, and payroll/HR systems.
• Supervisory experience (concierge or similar team oversight).
• Ability to manage multiple priorities in a deadline-driven environment.

Why Join Us?

• Full benefits package available (medical, dental, vision, PTO, 401k, and more)
• Work in a purpose-driven, resident-first environment
• Be part of a collaborative and supportive leadership team
• Make a lasting impact on the lives of residents and families

Benefits You’ll Enjoy:

We offer a comprehensive benefits package that includes competitive pay with early access to earned wages, flexible scheduling, health, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and growth opportunities, meals and uniforms (where applicable), and additional perks such as an Employee Assistance Program (EAP), volunteer time off, and wellness-related benefits.

About Discovery Senior Living

Discovery Senior Living is one of the largest senior living operators in the U.S., with over 350 communities and 35,000 homes across nearly 40 states. Backed by three decades of award-winning experience, Discovery leads a family of companies—including Discovery Management Group, Integral Senior Living, Provincial Senior Living, Morada Senior Living, TerraBella Senior Living, LakeHouse Senior Living, Arvum Senior Living, Discovery Development Group, Discovery Design Concepts, STAT Marketing, and Discovery at Home. With 19,000 dedicated employees and an innovative “Experiential Living” philosophy, Discovery is recognized for its leadership in performance, lifestyle customization, and senior living innovation.

Equal Opportunity Employer: We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants: This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy: We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning: We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.