Business Office Manager (BOM) – Senior Living

Charter Senior Living at West Bend – West Bend, WI

Salary: Starting at $65,000/year | Full-Time | Leadership Support Role

NOW HIRING: BUSINESS OFFICE MANAGER

Charter Senior Living at West Bend is seeking a detail-oriented and dependable Business Office Manager (BOM) to support the financial and administrative operations of our community.

This role is ideal for someone who enjoys a mix of accounting, HR support, and operational leadership in a fast-paced, service-driven environment.

WHY JOIN CHARTER SENIOR LIVING

At Charter Senior Living, our mission is simple: To Enhance the Human Spirit — for both our residents and our employees.

We are committed to creating a workplace where associates feel supported, valued, and given opportunities to grow.

OUR CORE VALUES

Serve with Heart
Serve with Purpose
Serve with Courage
Have Fun While Serving

WHAT WE OFFER

Get Paid Today with ZayZoon

Flexible scheduling

Free medical insurance plan available

Medical, Dental, Vision, and supplemental benefits

Paid training, PTO, and holiday pay

Perfect attendance bonus up to $100/month

Employee referral bonus

Career growth and advancement opportunities

Supportive leadership and team environment

A workplace where your voice is heard and respected

POSITION SUMMARY

The Business Office Manager assists the Executive Director in ensuring all operational areas of the community are supported and running efficiently.

This position is primarily responsible for overseeing accounting, bookkeeping, payroll coordination, and administrative functions, while supporting the overall success of the community.

KEY RESPONSIBILITIES

Financial & Accounting Operations

Manage billing, accounts receivable, and accounts payable

Maintain accurate financial records and reporting

Support budget tracking and expense management

HR & Administrative Support

Assist with onboarding, personnel files, and HR documentation

Support payroll processes and timekeeping accuracy

Ensure compliance with company policies and procedures

Operational Support

Partner with the Executive Director on day-to-day operations

Serve as a point of contact for residents, families, and staff regarding billing and administrative matters

Maintain organized systems and efficient office processes

Communication & Customer Service

Provide professional, timely communication

Handle sensitive situations with discretion and professionalism

Build positive relationships with residents, families, and team members

QUALIFICATIONS

Previous experience in Business Office Manager, accounting, or administrative leadership role required

HR or payroll experience strongly preferred

Senior living, healthcare, or service industry experience preferred

Strong knowledge of bookkeeping and financial processes

Proficiency with Microsoft Office and office systems

Excellent organization, communication, and problem-solving skills

Ability to multitask in a fast-paced environment

PHYSICAL REQUIREMENTS

Ability to sit for extended periods

Occasional lifting of 1–20 pounds

Ability to move throughout the community as needed

WHAT OUR ASSOCIATES SAY

"It truly feels like a family at Charter."

"The residents are an extension of my family now."

"Charter truly lives their mission and puts people first."

"I love to chat with residents and laugh — they enhance my spirit just as much as I enhance theirs."

WHY THIS ROLE STANDS OUT

This is more than an office role — it is an opportunity to be a key operational partner and leader within the community, supporting both the business and people side of the organization.

APPLY TODAY

If you are a detail-oriented professional ready to make a meaningful impact, we encourage you to apply.

Qualified candidates will be contacted promptly.