Business Office/Resident Care

Trustwell Living is currently seeking a caring, optimistic, and reliable BUSINESS OFFICE MANAGER/RESIDENT CARE COORDINATOR

Trustwell Living, we understand that employee performance is essential to providing optimal care for our residents. We offer a fun, safe, and caring work environment where purpose and positivity are valued. We strive to make a difference in the lives of those we serve by cultivating a team of passionate, driven individuals to achieve our mission of person-centered care.

• We offer full medical benefits to all Full-Time Employees
• Substantial Paid Time Off for all Full Time Employees

This is a split position between the Business Office and the Resident Care Coordinator positions. We estimate you will spend around 20 hours per week on business office-related tasks such as billing, A/P, and A/R, and around 20 hours per week working as the Resident Care Coordinator, supporting the care staff.

POSITION RESPONSIBILITIES:

• Manages Accounts Receivable, Billing, Accounts Payable, General Accounting, and Payroll for processing.
• Supports department managers in recruiting new employees.
• Conduct, complete, and document all new employee orientation duties, including but not limited to pre-hiring criminal history, registry, and reference checks. Ensure health benefits enrollment is completed when new employees choose it, as needed.
• Coordinate with the community management team on employee scheduling and follow-up.
• Conduct marketing tours and collect initial inquiry information when requested. Assists with Lead Center input.
• Assists the Health Services Director with comprehensive resident pre-move-in and admission. Partners with the Health Services Director to implement the individualized care plan for each resident
• Reports and documents community issues through internal and external reporting processes and conducts internal investigations
• Participates in the manager on duty rotation and provides oversight of the community’s medication management program in the absence of the Health Services Director
• Assists the Health Services Director with recruiting, interviewing, hiring, orienting, and training clinical and other staff
• Creates schedules for all clinical staff
• Regularly assists residents with medication administration, bathing, toileting, grooming,
  dressing, transferring, and eating
• Partners with the Health Services Director to ensure quality resident care is consistently delivered in accordance with all local, state, and federal law

EMPLOYMENT REQUIREMENTS:

• Possession of strong computer and organizational skills. Organized, accurate, dependable, and keeps work/space clean.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills—adequate and clear English speaking and writing ability.
• Interacts professionally with Residents, the public, and co-workers. Works cooperatively with management. Displays willingness to assist co-workers when the situation requires
• Willingness to cross-train with other community positions.
• Ability to maintain strict resident and operational confidentiality.

TRAINING AND EXPERIENCE: One or more years of office management experience, including AR, Billing, AP, Payroll functions, and computer skills or equivalent combination of education and experience. Supervision and management of personnel preferred.

Why Join Us?
At Trustwell, we believe in creating a work environment that fosters growth and satisfaction. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. By joining our team, you’ll become part of a community that values care and compassion toward its senior residents. We strive to build an inclusive work environment that celebrates differences and empowers all individuals with opportunities to channel their entrepreneurial spirit. Trustwell is an EEO employer.

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