Business Operational Risk Manager (BORM) – Consumer Protection Standards (CPS)

Role Summary:

The BORM – CPS is responsible for ensuring that the Bank’s digital products and services fully comply with the CBUAE Consumer Protection Regulation (CPR) and Consumer Protection Standards (CPS). This role strengthens governance over CPS compliance by maintaining accurate and accessible policies, procedures, and controls, minimizing regulatory risk, and enhancing customer trust by ensuring fair, transparent, and Sharia-compliant product delivery.

Key Responsibilities:

• Maintain, update, and enforce consumer protection policies, procedures, and controls to ensure ongoing compliance with CBUAE CPR and CPS requirements.
• Monitor regulatory changes and ensure timely incorporation of CPS updates into product and service documentation.
• Collaborate with Product, Compliance, Risk, and Legal teams to embed CPS compliance in product development and delivery.
• Provide clear, standardized CPS guidelines and training materials for frontline staff to reduce errors and ensure customers are treated fairly and transparently.
• Manage a centralized repository of CPS-related documentation, ensuring accessibility and audit readiness.
• Support internal and external regulatory audits by preparing and providing accurate CPS compliance evidence and reports.
• Drive continuous improvement in CPS governance frameworks and operational controls.
• Ensure product and service delivery aligns with Sharia principles alongside CPS obligations.

Qualifications:

• Minimum 5 years’ experience in regulatory compliance, governance, or risk management within banking or financial services.
• Strong knowledge of UAE consumer protection regulations, including CBUAE CPR and CPS frameworks.
• Familiarity with Sharia-compliant banking products and principles is preferred.
• Excellent written and verbal communication skills with strong attention to detail.
• Proficiency in documentation and collaboration tools such as MS Word, SharePoint, or Confluence.
• Ability to work independently, manage multiple priorities, and collaborate effectively across cross-functional teams.