Business Operations Analyst, Processor

Company:

Qualcomm India Private Limited

Job Area:

Operations Group, Operations Group > Business Operations

Qualcomm Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

General Summary:

Hiring Title: Business Operations Analyst, Processor (Qualcomm.com support)

About the GBFS Team

The Global Business and Finance Support (GBFS) team provides operational and business support to HQ and global regional teams. GBFS plays a critical role in enabling efficient customer engagement, compliance, and information governance through structured business operations, support processes, and analytics. This role focuses on Qualcomm.com support ticket processing, proactive document governance, and customer request tracking to ensure service quality, compliance, and operational excellence.

General Job Summary

• This role supports internal and external customer operations by managing support tickets.
• Overseeing proactive document audits and tracking product datasheets and document requests.
• The position acts as a key operational interface between Qualcomm customers, Sales teams, and internal stakeholders to ensure timely issue resolution, compliance with document governance standards, and improved customer experience.
• The ideal candidate will demonstrate strong attention to detail, analytical thinking, and a proactive mindset,
• manage multiple operational workflows while maintaining high standards of accuracy, confidentiality, and service quality.

Roles & Responsibilities Overview

• Manage customer and internal support tickets, ensuring timely and accurate resolution.
• Coordinate with cross‑functional stakeholders to improve ticket turnaround and customer experience.
• Conduct proactive audits to ensure document compliance and governance.
• Maintain and analyze datasheets and document requests to identify trends.
• Share insights with leadership and product teams to improve content availability and customer service.
• Ensure data accuracy, confidentiality, and adherence to information governance.
• Support ad‑hoc business operations and reporting needs as required.

Key Skills / Experience Required

• Master’s degree in business management, Operations, Analytics, or related experience
• 0 -1 year of relevant experience in internal ticketing & Business Operations,
• Experience working with enterprise support systems, ticketing tools, or internal workflow platforms preferred.
• Strong written and verbal communication skills with the ability to coordinate across global teams.
• Positive attitude with willingness to learn new systems, processes, and tools.
• Flexible for evening calls (8PM – 11PM IST) for HQ reviews and business calls on regular basis and/or working in shift (2.30pm to 11.30pm) as needed.

Flexible for evening calls (8PM – 11PM IST) for HQ reviews and business calls on regular basis and/or working in shift (2.30pm to 11.30pm) as needed.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.