Business Operations Analyst Senior

Company:

Qualcomm India Private Limited

Job Area:

Operations Group, Operations Group > Business Operations

General Summary:

About GBFS Team: The Global Business and Finance Support (GBFS) team provide support to HQ and global regional team on Finance & Business Operation activities. This job role is for Sales operations related activities – OEM rebates analysis, Forecasting and pipeline health check, reporting and analysis, sales process optimization.

General Job Summary: The Senior Business Operations Analyst serves as a critical internal partner to HQ, Sales Teams, and Customer Service, ensuring seamless operations and exceptional support across the organization. This role is responsible for enabling teams to resolve issues efficiently, providing timely updates, and leveraging tools like Salesforce to maintain data integrity and operational excellence. The ideal candidate is passionate about delivering world-class internal support, fostering collaboration, and driving process improvements that enhance customer and business outcomes.:

Job description:

• Monitor and maintain opportunity pipelines for Qualcomm’s business, ensuring data accuracy and timely updates in Salesforce.com.
• Drive monthly forecasting cycles using tools like Rapid Response, QlickView and Tableau, providing insights for leadership reviews and strategic planning.
• Support distributor-related processes including design registration, quoting, POS validation, debit claims, price protection, and stock rotation, ensuring compliance and timely execution.
• Effectively and quickly adapts to new systems, processes, and policies
• Exercises analytical skill within generally defined practices using a variety of sources in order to find solutions. Be results oriented with great attention to detail
• Work closely with BU, regional BizOps, sales representatives and sales operations team in HQ.
• Must demonstrate exceptional communication skills, conveying information clearly, accurately, and confidently across all formats, whether in person, in writing, or via teleconference. Ability to engage proactively in discussions, contribute meaningful insights during meetings, and communicate effectively across diverse cultures and global teams
• Identify gaps in sales operations workflows and implement improvements to enhance efficiency and reduce cycle times.

Education/Experience:

• Requires minimum 8+ years related experience in Business Operations / Sales Operations Service back office in a technology-oriented industry. Semiconductor industry preferred.
• Experience in process reviewing and leading team.
• Master’s degree in business management / Analytics, Operations
• Ability to focus on details, multitasking, Process reviewer of activities timely with quality output.
• Planning & prioritization of work assigned.
• Positive attitude and willingness to learn and upskills with tools – Adv- Excel, Power BI etc.
• Flexible for evening calls (8PM – 11PM IST) for HQ reviews and transition calls on regular basis and/or working in shift (2.30pm to 11.30pm) as needed
• Strong analytical, problem solving and conceptual skills.
• Strong written and verbal communication skills.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field and 4+ years of business operations or related experience.

OR
Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 6+ years of business operations or related experience.

Flexible for evening calls (8PM – 11PM IST) for HQ reviews and transition calls on regular basis and/or working in shift (2.30pm to 11.30pm) as needed

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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