Business Operations Executive

Job Summary:

The Business Operations Executive will act as the central coordination point across all internal departments to ensure seamless business operations. This role supports both direct and partner sales and manages end-to-end processes including quotations, orders, invoicing, and payment follow-ups. The position requires strong organizational skills, attention to detail, and the ability to work cross-functionally to maintain operational efficiency and enhance customer experience.

Job Responsibilities:

• Coordinate with internal teams including Sales, Finance, Legal, Marketing, Customer Support, Product, and Service Delivery to ensure smooth execution of business operations.
• Quotation management, order processing, and documentation in line with company policies.
• Invoice generation and validation, ensuring compliance with contractual terms and accuracy.
• Track and follow up on payments, working closely with Finance and communicating with customers and partners as needed.
• Act as a liaison to resolve operational bottlenecks and escalate issues promptly.
• Maintain accurate records of quotations, orders, invoices, and payment status.
• Prepare and deliver periodic reports on operational performance and KPIs to management.
• Support continuous improvement initiatives to enhance operational workflows and customer experience.

Required Skills:

• Bachelor’s degree in Business Administration, Finance, or related field.
• 2–4 years of experience in business operations, sales support, or order management.
• Strong knowledge of MS Office and ERP systems (Dynamics 365 experience is a plus).
• Excellent communication and coordination skills across multiple departments.
• Attention to Detail: Ensures accuracy in documentation and reporting.
• Problem-Solving: Quickly identifies and resolves operational issues.
• Collaboration: Works effectively with cross-functional teams.
• Time Management: Handles multiple tasks and deadlines efficiently.
• Customer Orientation: Maintains a focus on delivering excellent service.

Experience:

• Minimum: 2-3 years
• Preferred: 4 years

Education/Qualification

• Minimum: Bachelor’s degree in Business Administration, Finance, or related field.
• Preferred: Master’s degree in Business Administration, Finance, or related field.

Location

• Islamabad