Business Operations Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Duties & Responsibilities
The Business Operations Manager provides essential operational support to drive efficiency, maintain data quality, and enable team performance across Analytics Services. This role focuses on executing operational processes, supporting data collection and reporting, assisting with administrative functions, and contributing to continuous improvement initiatives under the guidance of the Business Operations Lead.
This position serves as a foundational support role, ensuring smooth day-to-day operations while developing expertise in business operations, data management, and process optimisation within a professional services environment.

Operational Support & Process Execution

• Develop Standard Operating Procedures (SOPs) and playbooks to ensure consistent operational delivery across teams.
• Develop case studies and delivery success documentation.
• Process mapping and development.
• Assist in maintaining and updating operational documentation and process guides.
• Support Business Continuity Planning (BCP) activities and documentation updates.
• Coordinate routine operational tasks and administrative functions across delivery teams.

Data Collection & Reporting Support

• Collect, validate, and input operational performance data into business systems and tracking tools.
• Assist in maintaining resource and project tracking databases, ensuring data accuracy and completeness.
• Support preparation of monthly performance reports and executive business reviews.
• Perform quality checks on operational data and escalate discrepancies to the Business Operations Lead.

Administrative & Financial Support

• Monitor and track Travel and Expense (T&E) submissions and operational cost reporting.
• Assist with budget tracking and resource allocation monitoring.
• Support recruitment pipeline tracking and candidate coordination activities.
• Maintain filing systems and document repositories for operational records.

Talent & Systems Administration

• Update and maintain talent profiles, including skills matrices and certification tracking.
• Coordinate logistics for training sessions, onboarding activities, and enablement programs.
• Manage Teams and SharePoint environments, ensuring proper document organization and access controls.
• Support communication and knowledge sharing initiatives across teams.

Process Improvement & Analysis

• Identify opportunities for process optimisation and efficiency improvements.
• Assist in developing and maintaining operational dashboards and reporting tools.
• Support change management activities and implementation of new procedures.
• Participate in continuous improvement initiatives and best practice sharing.

Performance Objectives

• Consistent and standardised delivery processes through effective playbooks and SOPs.
• Effective enablement of teams through structured training, tools, and governance frameworks.
• Accurate and timely execution of operational processes and data management tasks.
• Consistent support for reporting activities and administrative functions.
• Proactive identification of process improvement opportunities and operational issues.
• Effective coordination and communication across teams and stakeholders.
• Strong contribution to team enablement and knowledge management initiatives.

Key Skills

• 2-5 years of experience in six sigma, operations support and/or change management/PMO.
• Strong analytical and problem-solving skills with attention to detail.
• Experience in developing playbooks, SOPs and process driven documentation.
• Understanding of budget tracking and financial reporting concepts.
• Excellent organisational and time management skills with ability to manage multiple tasks.
• Strong written and verbal communication skills.
• Proficiency in Microsoft 365 suite, including Excel, PowerPoint, Teams, and SharePoint.
• Collaborative mindset with ability to work effectively in cross-functional teams.
• Eagerness to learn and develop expertise in business operations and data management.

Education & Qualifications

• Qualifications in six sigma, change management, project Management, operations management or related field required.
• Experience with data visualization tools (e.g. Power BI) preferred but not required.
• Professional services or consulting experience preferred.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.