Business Operations Manager

• Manage relationships with airlines, hotels, transport providers, and our clients
• Monitor costs, margins, and profitability of travel products
• Negotiate rates to ensure competitive pricing and service quality
• Monitor vendor performance and SLA compliance
• This role ensures smooth end-to-end event delivery, efficient team management, vendor coordination, budget control, and adherence to timelines and quality standards. the role in turning creative concepts into successful, on-ground executions.
• Maintain strong relationships with suppliers to ensure quality and cost efficiency
• Monitor vendor performance and compliance.
• Identify, negotiate, and manage vendors (venues, decorators, AV, logistics, catering, security, etc.
• Ensure high levels of customer satisfaction throughout the travel lifecycle
• Handle escalations, complaints, and service recovery
• Implement service standards and quality assurance processes
• Develop and implement standard operating procedures (SOPs)
• Identify opportunities to improve efficiency, quality, and scalability
• Conduct post-event evaluations and reporting
• Lead and manage operations managers, travel consultants, and support staff
• Set performance goals, conduct training, and improve team productivity
• Ensure coordination between sales, reservations, finance, and clients services teams
• Ensure compliance with travel regulations, visa requirements, insurance, and company policies
• Manage risk assessments, emergency handling, and crisis management for travelers
• Develop and implement SOPs for travel operations
• Improve operational efficiency through automation and travel technology tools (CRM, GDS, booking platforms)
• Ensure data accuracy and reporting.
• Prepare and manage operational budgets
• Monitor costs, margins, and profitability of travel products
• Implement cost-saving initiatives without compromising service quality
• Strong leadership and decision-making abilities
• Excellent knowledge of travel operations and destinations
• Strong vendor negotiation and relationship management skills
• Customer-centric mindset
• Ability to manage multiple priorities under pressure
• Strong analytical and financial acumen

Qualifications & Experience

• Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or related field
• 8–10 years of experience in travel operations, with at least 4–6 years in a leadership role
• Experience in Mice Company, corporate travel, or inbound/outbound tour operations

Work Conditions

• Flexible working hours, including weekends and holidays
• Occasional travel for vendor meetings and client events

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: Remote