Business Operations Manager

Role Overview

The Business Operations Manager serves as the financial and operational backbone of the firm, playing a central role in connecting all aspects of the business. This individual acts as the internal “hub” of our business infrastructure —connecting with leadership, design teams, clients, and vendors—while ensuring the organization runs smoothly, efficiently, and with financial clarity.

Working across two design-focused business units—residential and commercial interiors—as well as a retail operation, this role brings structure to a dynamic, creative environment. The ideal candidate combines strong financial acumen with practical operational judgment and a collaborative mindset. They are equally comfortable managing cash flow, building insightful financial reports, supporting HR processes, and establishing systems that enable a small, high-performing team to thrive.

This is a highly visible, hands-on role suited for someone who enjoys being deeply embedded in the day-to-day life of a business while also contributing to its longer-term stability and growth.

Primary Responsibilities

Accounting & Financial

• Manage day-to-day financial operations in coordination with an outsourced accounting firm
• Oversee cash receipts and disbursements, ensuring accuracy and timeliness
• Maintain appropriate processes and documentation to support all financial transactions
• Manage client billing, invoicing, and collections
• Monitor accounts receivable and payable, including client and vendor deposits
• Ensure all accounts are reconciled on a monthly basis
• Coordinate and track tax payments and related obligations[VS1]
• Monitor and track the correct set up of tax locations across goods sold and payment processing platforms and their corresponding administrations(currently 9 States).
• Serve as a primary point of contact for vendors and clients on routine financial matters

Financial Reporting & Analysis

• Develop and maintain regular financial reporting packages
• Prepare profit & loss statements and other basic financial statements
• Build staff utilization and project profitability reports
• Support annual budgeting, cash flow planning, and forecasting
• Provide visibility into financial performance and resource needs
• Build ad hoc analyses to support decision-making

Human Resources

• Coordinate with external providers for payroll and benefits administration
• Ensure compliance with applicable labor laws and regulations
• Support hiring, onboarding, and separation processes
• Assist with workers’ compensation and 401(k) plan audit

Technology Coordination

• Serve as liaison with third-party IT providers
• Coordinate hardware, software, and application support needs
• Implement the vision of the management team to finalize the Digital Identity Consolidation.

Office Administration & Operations

• Develop and maintain standard systems and procedures for office operations
• Ensure licenses, registrations, and compliance requirements are current
• Manage office vendors and service providers
• Maintain appropriate insurance coverage
• Coordinate with landlord as needed
• Complete the consolidation of dbas with the different administrations

Requirements and Qualifications

• 6+ years of experience in accounting and financial reporting, preferably in a small business environment
• Experience supporting HR functions
• Bachelor’s degree in Accounting or Business Administration

Expert knowledge of Microsoft Office / Microsoft 365, including Sharepoint management and advanced proficiency in Excel, and the Microsoft 365 ecosystem, with fluency in:

• SharePoint as the content management and security backbone
• Collaboration and information flow through Microsoft Teams
• Operational, administrative, and business use of Microsoft tools (Lists, Outlook, and Office applications)
• General understanding of app licensing, workflows, and identity and access management (IAM)
• Ability to customize views and formatting in Microsoft tools (e.g. Microsoft Lists) to improve clarity, usability, and first‑glance understanding for teams.

While technical specialization is not required, this position requires curiosity, sound judgment, and a practical understanding of the challenges and potential of evolving tools and AI‑assisted features.

Core Skills & Attributes

• Highly detail-oriented with strong analytical capabilities
• Effective prioritizing in a dynamic & creative environment; adaptable and flexible
• Strong ethical core with ability to maintain confidentiality
• Self-directed and self-activated with ability to take initiative
• Strong written and verbal communication skills
• Professional and responsive
• Organized, dependable, and proactive

Preferred Qualifications

• Interest in design or creative industries; appreciation for and patience with creative types
• Comfort with Spanish, French, or Italian language
• Appreciation for diverse cultures and perspectives
• This is not a remote position. Candidates must have reliable transportation and be comfortable commuting daily to our Georgetown, Washington, DC office.
• Small physicall tasks will be required from time to time, such as receive/mail packages, or relocate documentation or small IT equipment within the office premises

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Are you comfortable reading documents in Spanish, Italian and French, and make decisions accordingly? We facilitate translating tools.

Experience:

• accounting, HR and office administration: 6 years (Required)

Ability to Commute:

• Washington, DC 20007 (Required)

Work Location: In person