Business Operations Manager, HR Services

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Business Operations Manager, HR Services

Responsible for creating a “WOW” experience when leading team interactions with external and internal customers by consistently exceeding expectations. With minimal supervision and requiring independent judgment and decision-making; plans, directs and coordinates the delivery of services associated with the assessment, development and delivery of customized Insperity product and service solutions that positively impact our clients' businesses and result in retention and growth. Develops, coaches, mentors and leads team members for sustained individual and team performance. Identifies, develops, recommends and implements process improvements that result in improved efficiency and effectiveness.

RESPONSIBILITIES:

Business Goals

Achieves goals, as assigned.

Supervisory/Management

• Interviewing and selection.

• Creating and maintaining effective teams.

• Establishing goals and objectives.

• Conducting performance evaluations and development plans.

• Conducting formal and informal coaching and counseling.

• Facilitation of new hire training and orientation.

Business Acumen

• Strategic thinking – starts with a conceptual idea or vision and then develops systems, processes and plans that are executable, realistic and results-oriented.

• Aligns Insperity services with client needs through an understanding of business plans and small to medium size business operations from an owner’s perspective.

• Human Resource knowledge - uses knowledge from various Human Resource disciplines to help identify their application and impact on the client's business.

• Facilitation skills - leads and coaches a team through a planning process.

QAULIFICATIONS:

• Four-year undergraduate degree is required. Advanced degree is preferred.

• Ten to twelve years of experience in a related field required with three to five years prior management experience strongly preferred.

COMPETENCIES

Value Systems / Modeling and Coaching Behaviors - Accountable for communicating, endorsing, and enthusiastically modeling what the company vision is, what the company stands for, what the company deems important, how it relates to individual team members, and how each team member contributes to the accomplishment of that vision.

Client Service Interactions - Provides guidance with each service interaction as needed - face-to-face, written, and over the phone - in a way that achieves results while strengthening the business relationship and protecting the interests of the client and the Company. Uses knowledge of Company departments, products, services, and resources to deliver timely service solutions and to exercise judgment in planning, executing and accomplishing goals.

Results Orientation - Achieves assigned performance standards and objectives.

Accountability to Client’s Value Perception - Manages the conclusion of each service interaction in a positive manner, ensuring that the customer can readily identify the value that was derived because of the Insperity services performed.

Accountability to Team Performance - Owns the overall customer relationship and be ultimately responsible for ensuring that the assigned service team delivers value-tied services to our clients resulting in client satisfaction, retention, and growth through referral generation. Identifies and recommends process improvements and enhanced operational policies and implement approved processes and policies.

Internal Relationship Management - Builds, maintains, and promotes effective highly functional relationships with team members, peer managers and their teams, sales staff, and all other company team members. Ensures optimal collaboration between team members in service, payroll, and orientation. Demonstrates strong time management and organizational skills in coordinating communication and service affecting clients and team members.

Leadership - Effectively implements and maintains high performance Human Resources practices within the service team to include: interviewing and selection, establishing individual and team goals and objectives, performance evaluation and development, formal and informal coaching and counseling, and other practices as needed, all according to applicable laws, regulations, and/or policies. Identifies and participates in training and development activities to increase knowledge, expertise, and effectiveness.

Operational Obligations - Exhibits good stewardship of monetary expenses, travels when necessary by several modes of transportation, and maintains flexibility in schedule to accommodate client and team needs. Maintains necessary tracking mechanisms and makes recommendations for reporting performance standards and measurements.

Travel: up to 20% of time.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.