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Business Operations Manager, NA Product & Client Solutions
New York, United States
Responsibilities
About the team:
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. GBS is a dynamic, entrepreneurial, and ambitious client engagement and management team.
About the role:
As a Business Operations Manager, you will report to the Director of Business Operations and play a key role in project and program management, supporting the NA Product & Client Solutions department in achieving its business goals. You will turn complex information into actionable plans, manage projects that exceed stakeholder expectations, and deliver best-in-class service to both internal and external clients. The ideal candidate has a strong understanding of digital media and advertising (prior experience a plus) and is passionate about cross-functional program and project management. You thrive in fast-paced, ambiguous environments, are intellectually curious and creative, and are motivated by solving problems, collaborating across teams, and driving measurable impact.
Responsibilities:
- Oversee the administrative and operational needs of the department
- Track program progress using metrics and analytics, ensuring clear visibility on milestones, dependencies, and outcomes
- Run governance on key projects such as best practices, product adoption
- Provide assistance to executives for meetings, travel, and key engagement managements
- Plan and execute all-hands meetings including agenda planning, logistics, presentation content support
- Provide logistics and procurement support for team functions, collaborative events across the sales organization
- Manage team budget and quarterly budget allocation planning including the tracking of ongoing expenses across the department
- Own and continuously improve the program execution framework, collaboration workflows, and tools. Constantly find ways to optimize the way we run programs in a data-driven manner.
- Be the Training POC for PCS org and collaborate with BTD on training designing, scheduling and launching
Qualifications
Minimum Qualifications:
- 4+ years in a Business Operations, or Tech PMO role, supporting senior leaders or teams in a fast-paced and global-team environment.
- Strong project management expertise with a proven track record of delivering projects in digital media and adtech product environments
- Experience with project tracking, creating organizational consensus, and managing deadlines with a strong sense of urgency
- Ability to organize and present multiple sources of information in a structured and clear format. Detail oriented that can coordinate across multiple teams/countries
- Ability to adapt to shifting priorities and pivot plans to meet new requirements in a swift and agile manner
- Excellent communication skills with the ability to lead conversation and facilitate conversations and discussions
- Strong sense of problem solving and proactive work ethic
Preferred Qualifications:
- Experience supporting technical sales teams or working in tech/media industries.
- Budget management experience
- Experience working with senior executives
- Proven ability on stakeholder management to engage and influence outcomes
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $80000 - $177334 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About the team:
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. GBS is a dynamic, entrepreneurial, and ambitious client engagement and management team.
About the role:
As a Business Operations Manager, you will report to the Director of Business Operations and play a key role in project and program management, supporting the NA Product & Client Solutions department in achieving its business goals. You will turn complex information into actionable plans, manage projects that exceed stakeholder expectations, and deliver best-in-class service to both internal and external clients. The ideal candidate has a strong understanding of digital media and advertising (prior experience a plus) and is passionate about cross-functional program and project management. You thrive in fast-paced, ambiguous environments, are intellectually curious and creative, and are motivated by solving problems, collaborating across teams, and driving measurable impact.
Responsibilities:
- Oversee the administrative and operational needs of the department
- Track program progress using metrics and analytics, ensuring clear visibility on milestones, dependencies, and outcomes
- Run governance on key projects such as best practices, product adoption
- Provide assistance to executives for meetings, travel, and key engagement managements
- Plan and execute all-hands meetings including agenda planning, logistics, presentation content support
- Provide logistics and procurement support for team functions, collaborative events across the sales organization
- Manage team budget and quarterly budget allocation planning including the tracking of ongoing expenses across the department
- Own and continuously improve the program execution framework, collaboration workflows, and tools. Constantly find ways to optimize the way we run programs in a data-driven manner.
- Be the Training POC for PCS org and collaborate with BTD on training designing, scheduling and launching
Qualifications
Minimum Qualifications:
- 4+ years in a Business Operations, or Tech PMO role, supporting senior leaders or teams in a fast-paced and global-team environment.
- Strong project management expertise with a proven track record of delivering projects in digital media and adtech product environments
- Experience with project tracking, creating organizational consensus, and managing deadlines with a strong sense of urgency
- Ability to organize and present multiple sources of information in a structured and clear format. Detail oriented that can coordinate across multiple teams/countries
- Ability to adapt to shifting priorities and pivot plans to meet new requirements in a swift and agile manner
- Excellent communication skills with the ability to lead conversation and facilitate conversations and discussions
- Strong sense of problem solving and proactive work ethic
Preferred Qualifications:
- Experience supporting technical sales teams or working in tech/media industries.
- Budget management experience
- Experience working with senior executives
- Proven ability on stakeholder management to engage and influence outcomes
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $80000 - $177334 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
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