Business Operations Specialist

Title: Business Operations Specialist

Location: Karachi, Sindh (Hybrid)

Timings: 6pm-3am (Flexible)

Overview:

We are seeking a highly motivated and analytical Business Operations Specialist to oversee strategic initiatives, optimize processes, and ensure operational excellence across the organization. The ideal candidate will have strong experience in supply chain management, eCommerce operations , and cross-functional collaboration , with the ability to manage teams both onsite and remotely . This role will play a key part in driving efficiency, improving workflows, and supporting data-driven decision-making across business units.

Key Responsibilities:

• Oversee and manage day-to-day business operations , ensuring team alignment, productivity, and timely delivery of priorities.
• Manage and monitor supply chain operations , including procurement, logistics, vendor management, and inventory control.
• Handle remote and hybrid teams , ensuring smooth coordination, clear communication, and accountability across time zones.
• Lead and support eCommerce operations , collaborating with internal teams to manage listings, product fulfillment, and customer experience.
• Identify process inefficiencies across departments and implement automation, system enhancements, or procedural improvements.
• Develop and maintain Standard Operating Procedures (SOPs) for recurring and business-critical functions.
• Serve as the main point of contact for internal operational escalations, troubleshooting, and cross-team dependencies.
• Collaborate with software, procurement, product, and inventory teams to ensure end-to-end operational alignment.
• Partner with leadership to define, plan, and execute short- and long-term strategic initiatives.
• Analyze business processes to identify bottlenecks and implement continuous improvement measures.
• Lead regular sync meetings and project reviews to monitor progress and resolve roadblocks.
• Build and manage operational dashboards and performance reports to track key business metrics.
• Provide data-driven insights and recommendations to stakeholders to support informed decision-making.
• Foster a culture of ownership, collaboration, and accountability within the operations team.

Qualifications:

• Bachelor’s degree in business, Supply Chain, Operations, I.T, Industrial Engineering, or a related field (MBA preferred).
• 5+ years of experience in business operations, supply chain, or project management roles.
• Proven experience managing daily operations , handling remote teams , and driving cross-departmental collaboration.
• Strong understanding of eCommerce platforms and related workflows.
• Demonstrated ability to optimize processes, manage procurement and inventory systems , and improve operational efficiency.
• Proficiency in Excel, exposure in SQL, and project management tools (Jira).
• Excellent analytical, organizational, leadership, and communication skills.
• Ability to thrive in a fast-paced, evolving environment with a hands-on and problem-solving approach.