Business Operations Specialist

Job Overview

The Business Operations Specialist is accountable for supporting the effective execution of business initiatives, operational improvements, and cross-functional projects across MBPC. The job ensures that initiatives are delivered efficiently, data-driven insights are applied, and day-to-day activities run smoothly. The job is also accountable for serving as a key link between central and support teams and promoting best practices as well as enabling continuous improvement through process redesign and re-engineering as required.

Key Accountabilities And Responsibilities

Project Delivery & Operations Support

• Support the end-to-end delivery of business initiatives across Sales, Aftersales, and other units in alignment with organizational strategy.
• Participate in Scrum ceremonies and review cycles to monitor operational project progress and track risks.
• Assist managers with resolving operational challenges through data analysis, research, and structured follow-up.
• Coordinate activities across departments and utilize organizational tools e.g., JIRA to monitor tasks, milestones and performance metrics and to ensure risks/issues are escalated early.
• Prepare dashboards, KPI summaries, and status reports for the Business Operations Manager and senior leadership to identify areas for improvement in efficiency and effectiveness of Business Operations.
• Ensure all documentation complies with governance standards and is audit ready.

Operational Change Execution

• Support adoption of process and project-related changes, ensuring smooth stakeholder transitions.
• Support execution of change strategies and communication related to process improvements, system enhancements, and new ways of working.
• Track change readiness and adoption metrics and highlight areas requiring additional support or intervention.
• Contribute to communication plans, training materials, and stakeholder engagement activities to enable smooth adoption of change.

Process Design, Re-engineering and Optimization

• Facilitate process-mapping and optimization workshops using tools such as BPMN, Visio, and Miro.
• Design, document, and refine end-to-end business processes to improve efficiency, quality, and customer experience.
• Maintain process governance frameworks, documentation standards, and compliance readiness across business operations.
• Conduct periodic process reviews and embed best practices in collaboration with business stakeholders.
• Promote digital adoption, automation, and data-driven decision-making to improve visibility and operational efficiency.

Cross-functional Collaboration & Stakeholder Engagement

• Act as a central coordination point across business units, IT, Finance, HR, Operations, and dealerships.
• Identify interdependencies and proactively flag potential conflicts between workstreams.
• Promote structured problem-solving, accountability, and data-driven thinking across departments.
• Uphold organizational values and demonstrate sound judgment in daily interactions.
• Track readiness, adoption, and feedback metrics to support successful rollout of new processes/systems.
• Provide coordination and follow-up on change-related activities to ensure smooth transition for teams.

Operational Governance & Reporting

• Maintain templates, methodologies, and best practices for project and operations governance.
• Capture lessons learned and contribute to enhancing the organization’s operational and project delivery frameworks.
• Ensure compliance with governance, quality, and reporting standards.
• Uphold company values throughout business practices and utilise sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

Position Requirements

• A minimum of 3–5 years of experience in operational efficiency, coordination, process optimization, or operations excellence.
• Lean Six Sigma or equivalent Business Process Management certification is required.
• Hands-on experience supporting business operations projects.
• Experience in the UAE automotive industry or a complex multi-entity environment is strongly preferred.
• Proven track record in cross-functional operations initiatives, governance, and process excellence.
• Bachelor’s degree in Business Administration, or a related field.