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Business Operations Specialist
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Handling & solving all inquiries & complaints, Aiming to give a high standard of service as well as building up customer experience.
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Assure proper handling of queries & complaints within the accepted service level.
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Coordinating with other departments to maintain a high level of customer satisfaction.
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Properly handles & solves customers' inquiries & complaints, whether verbal via phone or written via email or letters.
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Conduct User Acceptance Testing (UAT) and other testing activities for new releases, change requests, and service integrations to ensure quality and functionality.
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Communicate actively with other departments such as Cal center, Sales & business developments Accurately records all details of customers' inquiries & complaints for statistical and analytical purposes.
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Close solved tickets and update relevant stakeholder when needed.
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Participates in all company offered training sessions.
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Bachelor's degree in BA, BIS or equivalents
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0-2 Years of Experience
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Computer & MO Literacy.
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Ability to collaborate effectively across various departments.
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Solid background to Company products & services.
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Creating test cases documents.
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Perform thorough investigation (Tech & business) to discover issues down to root cause.
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Good knowledge of transaction processing within payment networks
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Embark on an exciting journey with the Fin-tech Experts.
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Join a workplace that actively encourages and supports all talents.
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A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
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Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
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