Business Process Administration Manager

SUMMARY

The Business Process Administration Manager (BPA) is responsible for providing financial, organizational, and administrative leadership for the Meeting & Events Sales and Services teams. The BPA will manage the systems and processes that are integral to the success of the department, hotel, and clients. Results oriented, process driven, hands-on professional with the ability to deal effectively and interact well with customers and team members. Must have the ability to resolve problems/conflicts in a confidential, diplomatic and tactful manner.

Primary duties and responsibilities include, but are not limited to, the following:

• Financial management for budget planning, management of invoices, memberships, sponsorships, travel, dues and subscriptions, expense reports and various reports.
• Administrative department relations for HR, Payroll, PAF and training manuals/onboarding of new team members.
• Manage of department shared drives for SOP’s.
• Create, run, analyze new and existing reports on relevant sales issues to help senior leaders make business decisions.
• Provide administrative support to department including typing, faxing, photocopying, answering multiple phone lines, assisting visitors, and resolving a range of administrative tasks, etc.
• Maintain all data within the Salesforce/Delphi system to maximize the use of hotel room inventory & revenue, and function space inventory.
• Run and compile various requested reports, creates excel spreadsheets, conducts monthly audits, and monitors all Salesforce/Delphi data and usage.
• Manage all Salesforce/Delphi duties and processes.
• Analyze sales data, trends, and information to uncover key drivers of performance and assist in developing recommendations.
• Audit and prepare Meeting & Events incentive plan reporting and payouts.
• Assist in setting priorities, hitting deadlines, shaping the deliverables, and communicating those into results that can be understood and acted upon.
• Analyze new and existing tools to assist decision-making and sales drivers.
• Identify long-term opportunity areas to improve sales and operations.
• Develop reports utilized for soliciting new group business to maximize revenue.
• Manage the functionally and reporting of outside sales tools; Cvent, Passkey, ZoomInfo, Delphi.
• Train new and existing staff in sales systems functionality and usage.
• Direct and oversee the daily job duties of the Business Process Specialists.
• Assist in establishing goals for all managers based off historical trends, territories, and department budgets.
• Create and manage budgets for Meeting, Event Sales, and Event Services teams.
• Review all group contracts, proposals, addendums related to prospective and definite business.
• Distributes pertinent departmental Information to various departments and serve as a liaison between departments in the resolution of day-to-day administrative and operational issues.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Experience and success with multi-million-dollar personal sales goals.
• Operations knowledge of resort/casino properties.
• Strong communication skills, ability to plan and implement action plans.
• Working knowledge of Delphi.
• Must be personable and exemplary customer service skills.
• Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company.
• Must possess a strong attention to detail and presentation skills.
• Proficient in Microsoft Office Products: Word, Excel, Power Point, Publisher, and Outlook.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analyzing, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE

• Minimum of 3 years in data, clerical and/or administrative functions or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Sales Administration experience is preferred.

CERTIFICATES AND LICENSES

• Must be able to maintain appropriate Alcohol Awareness card.

PHYSICAL DEMANDS

WORK ENVIRONMENT

• Work performed consistently indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
• The noise level in the work environment is usually quiet to moderate.
• Team Member may be exposed to odor and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.