Business Process Analyst Intern

Are you looking for an exciting summer opportunity to gain valuable skills and make a meaningful impact across Washington state's communities? Support TriForza as a Business Process Analyst Intern and gain hands-on experience analyzing system and workflow data to understand performance, identify gaps, measure the impact of automation efforts, and support the development of standardized processes to track and measure automation performance. You’ll contribute to real projects such as researching and defining key performance metrics, organizing data from multiple systems, building dashboards that support automation and process optimization efforts while building key professional skills in a dynamic, collaborative environment.

Skills you will gain during the internship:

• Present data in ways that clearly communicate trends, performance, and gaps over time.
• Use data to evaluate outcomes, identify areas for improvement, and assess the impact of changes.
• Gain hands-on exposure to analytics, reporting, and automation tools supporting workflow and process optimization.
• Building meaningful connections with colleagues, mentors, and other professionals.
• Engaging in workshops, training sessions, and other learning initiatives to support career development.
• Applying academic knowledge to address real-world workplace challenges and deliver results.

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza, are committed to improving oral and overall health across Washington state and beyond. Guided by our vision, we succeed through our deep commitment to our shared OneTeam Values: accountability, courage, curiosity, inclusion, and integrity. Our Values are at the center of the work we do and how we interact with one another.

This non-exempt internship pays an hourly rate of $28.00 and is full-time (40 hours per week). Interns are expected to work during our standard business hours, which are from 8 AM to 5 PM, Monday through Friday. Interns are typically required to work onsite at our Seattle office every Tuesday, with the option for remote work on other days based on departmental needs.

We offer interns highly competitive medical, dental, and vision plans, along with a generous 401(k) plan, wellness dollars, and transportation reimbursement for commuting to the office. Interns also receive paid holidays, paid time off, and sick time throughout their internship.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Analyze business processes and system data to evaluate performance and identify automation opportunities and impact
• Research and support the design of standardized processes to measure and track the value of automation initiatives, including KPIs, ROI, and ongoing performance monitoring
• Use data from SQL and internal systems to assess automation performance, including volume, efficiency, and outcomes
• Define and refine key performance metrics to support consistent measurement over time
• Design and build Tableau dashboards that visualize workflow performance and automation impact
• Translate data into actionable insights on throughput, efficiency, and cost savings
• Ensure data accuracy and consistency by validating datasets and documenting data sources and reporting workflows
• Create and maintain standardized process documentation that supports the adoption, consistency, and ongoing improvement of workflows.

The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.

• Currently pursuing an associate’s, bachelor’s, or master’s degree in Business Analytics, Data Analytics, Informatics, Information Systems, Computer Science, Industrial Engineering, Supply Chain Management, Economics, Statistics, Mathematics, or a related field.
• Experience using tools such as Power BI, Tableau, SQL, and Excel to support data analysis and visualization
• Exposure to mapping and visualizing workflows using tools such as Lucidchart, Miro, Figma, or similar platforms through coursework or academic projects
• Experience working with data from multiple sources to support analysis and dashboard development
• Experience conducting exploratory data analysis to identify trends, patterns, or insights through coursework or academic projects
• Experience using Python or R for data analysis is a plus
• Displays a high level of accountability by effectively managing tasks independently, meeting goals, and delivering high-quality work while staying dedicated to team objectives.
• Ability to collect relevant information, assess data, and make thoughtful contributions to projects or problem-solving activities.
• Enthusiastic about collaborating with diverse teams, contributing to an inclusive environment, and seeking opportunities for growth and improvement within the internship and organization.
• Strong interpersonal skills, with the ability to build relationships across teams.
• Capable of working both independently and collaboratively in team settings.

Accessibility and Accommodations for Interns: We are committed to creating an inclusive and accessible environment for all interns. If you require any accommodations during the interview process or throughout your internship, please let our Recruiting team know.

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.