Responsible for performing process analysis and design to drive continuous process improvement that supports the Company’s strategic goals. This position is also responsible for creating and maintaining department metrics and reporting.
Document the As-Is business processes \ Lead process improvement initiatives and automation initiatives.
Manage the efforts to identify, revise and improve existing processes
Work with and understand how departmental process changes impact other departments
Develop the appropriate process key performance indicators
Monitor and report on process change progress
Propose and design the appropriate process improvement changes
Facilitate process changes across departmental functions
Perform process audits and initiate and track corrective action(s)
Prepare the annual BPM plan with the BPM Manager and regularly update it
Provide BPM Plan progress report
Personal Skills
Bachelor’s degree in Business, Computer Science, Engineering or Project Management.
12+ years of professional work experience preferably with continuous improvement experience
Excellent analytical skills
Excellent interpersonal skills
Excellent written and verbal communication skills
Ability to prioritize and organize multiple assignments/tasks
Excellent facilitation skills
Strong problem-solving mindset
Ability to make independent decisions
Strong business acumen
Ability to adapt to constantly changing environment